In most cases, if your premises already has an internet connection, you can set up your business internet service yourself by following the simple set-up instructions for your Telstra Smart Modem.
You may need a professional installation by a Telstra technician if you:
Depending on the network technology at your address, if you need a technician we’ll arrange an appointment with an:
You can also choose to have a skilled technician install your modem and connect your Wi-Fi devices.
If we need to install equipment and you’re renting, you’ll need to have your landlord or body corporate's consent for the installation.
If you have any of the following devices, ask the manufacturer if they’ll work on the technology type available at your address:
It depends on the internet connection type available at your address.
Not sure what type of internet connection you have in your area? Check what type of internet connection you have.
The appointment will take place inside and/or outside your business.
The appointment will take place inside and/or outside your business.
The appointment may take place inside and/or outside your business.
The appointment will take place inside and/or outside your business.
The appointment will take place inside and/or outside your business.
The appointment will take place inside and/or outside your business.
The appointment will take place inside and/or outside your business.
Upgrades for fast fibre directly to your business are available in selected areas to customers on the nbn FTTN or FTTC technologies.
A pre-install visit may be required where the nbn-approved technician will assess the outside of your premises, to identify any obstacles for your upcoming installation appointment. You do not need to be present for this appointment.
If you’re renting, make sure that you have the landlord or property manager’s verbal or written permission before the visit. The technician may need to do work that will need approval, such as drilling into the property walls.
For the installation appointment an nbn-approved technician will arrive to install the nbn equipment inside and outside your premises. You, or an authorised person over the age of 18, will need to be present during the installation to give the technician access to your premises. In most cases, this appointment will take between 3 to 4 hours. Please note it could take longer for complex connections.
During the upgrade there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises. You will have access to 4G back up via your Telstra Smart Modem during any interruption.
On the day you will need to connect the new nbn connection box by using an Ethernet cable to your Telstra Smart Modem. Follow the FTTP installation guide to set up your modem.
Once you've placed an order for business grade internet plan, you'll receive an order number in your order summary email. Track the progress of your order in My Telstra or use Track my order to check the current status and progress of your order. You'll also be able to:
If you cancel or reschedule within 24 hours of the appointment, you may be charged the Call Out Fee but the Service Fee will be refunded.
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