Sign into the app with your Telstra ID then select the Services tab.
Select your current internet service, then 'View or manage your plan'.
Choose from available plans and we'll make the change for you. Done! When will my change take effect?
Sign into My Telstra to change your plan in minutes.
Looking at 5G Home Internet?
We block millions of malicious calls, emails and websites every single day, and monitor our network for suspicious activity 24/7 so you can rest easy.
All Telstra nbn plans have unlimited data, so you don't have to worry about running out. Plus, unlimited calls to standard Australian mobiles and landlines.
Get discounted movie, sports and concert tickets plus other exclusive benefits. And you’ll earn points towards rewards every time you make an eligible payment. Join for free.
Moving is the perfect time to change your home internet plan! With Telstra you can move your internet to your new address and change to a new plan at the same time.
Additional charges may apply for non-standard moves.
You can change your Telstra nbn plan or Opticomm plan once per billing month.
Yes, your existing entertainment add-ons will stay on your account. You can add on other extras and subscription services when you change your internet plan - and remove them anytime.
Changing your Telstra nbn or Opticomm plan won’t affect your Foxtel service. Foxtel will still be available to you and will still appear on your account.
No, unfortunately we can’t carry any credit offers from one internet plan to another when you change home internet plans.
You can check your internet plan change order here.
You can change your home internet plan online in a matter of minutes.
If you’re upgrading, your plan change will happen straight away - but you will not pay the additional cost until your next monthly payment or bill issue date.
If you’re downgrading, your plan change will take effect on the day of your next monthly payment or bill issue date.
NOTE: for customers on our old plans (post-paid monthly), your change will take effect immediately, whether it is up or down.
Yes, you can transfer your home internet service to your new address and change your Telstra nbn plan in the one move. You’ll be able to select another plan once you start your online move.
It depends on whether 5G home internet is available in your area – and if so, whether there is enough 5G bandwidth to support another service. To find out if you can get 5G Home Internet, check your address
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Services not available to all areas or premises.
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
Manage your services, pay bills, move house, change plans or start a chat.
There are no dumb questions, just frequently asked ones! Find all the answers here.
Got a specific question or request? Message us and we’ll get back ASAP
If you need to talk, we’re here. Get in touch and ask us anything at all.
FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises.
FTTB technology runs an optic fibre line from the nearest available fibre node to your building’s communications room. From here, a copper line runs to your wall socket.
FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.
FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.
HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket.
Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.
If you leave within 24 months, simply return your modem in good working order within 21 days to avoid a $400 non-return fee.
Huge 1000GB of super-fast data. To give you an idea, the average Telstra 5G household uses less than half of 1000GB every month.
Easy set up. Quick access. Latest Telstra 5G Internet Modem 2 included for use. No appointments needed.
Try 5G Home Internet and if you’re not happy, let us know within 30 days of connecting and you can leave with no obligations. If you leave within 24 months, simply return your modem in good working order within 21 days to avoid a $400 non-return fee.
The following are not available yet on Upfront plans but are coming soon:
Professional Install for expert help connecting you to the internet
Ultrafast speed add-ons for video streaming in Ultra-high definition and super-responsive gameplay.
If you order an additional service, we’ll need to install a new line, which means you may incur additional fees and delays. Ordering an additional service also means there will be more than one service at this address.
Ordering an additional service means that there will be more than one service at this address.
The nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers.
Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle.
Typical speeds (7pm - 11pm)
Good for smaller households with low data demands
Typical speeds (7pm - 11pm)
Great for medium households with moderate data demands
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. These speeds are not available to most FTTN customers.
Mbps, or megabits per second is how fast data travels along a network.
The typical evening speed on any plan is measured in Mbps; eg "50Mbps typical evening speed". A higher Mbps means a faster connection; lower Mbps means a slower one.
Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity.
Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.
All our plans include unlimited data, so you don’t have to worry about how much data you use.
The maximum speeds available at your address are dependent on the technology used to connect your premises to the nbn network.
They will be the same no matter who you buy an internet plan from.
We don’t offer you this plan so that you don’t pay for speeds your nbn connection can’t achieve.
Once you’re connected, if we determine that your technology can support this plan’s speeds, we’ll let you know.
The speeds you experience may be lower than the estimated maximum speed ranges for your address, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speed available at your address are lower.
The maximum available speeds at your address shown are for your existing line only. If you need an additional line/service, we’ll let you know the maximum speeds of the additional line once it’s connected.
Most customers only need one service at their address. Having an additional nbn service at your address means you’ll have to pay for an additional nbn plan and install a new modem.
If there are no additional available nbn lines at your address, we may need to install a new one, which may increase the time to complete your order, and there may be set-up costs.
Each nbn line at your address could have different maximum speeds. We’ll ask at checkout about additional nbn services.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speed available at your address are lower.
The maximum available speeds at your address shown are for your existing line only. If you need an additional line/service, we’ll let you know the maximum speeds of the additional line once it’s connected.
Most customers only need one service at their address. Having an additional nbn service at your address means you’ll have to pay for an additional nbn plan and install a new modem.
If there are no additional available nbn lines at your address, we may need to install a new one, which may increase the time to complete your order, and there may be set-up costs.
Each nbn line at your address could have different maximum speeds. We’ll ask at checkout about additional nbn services.
At some addresses, we’re unable estimate speeds until you’re on your new plan.
When you’re on your new plan, we’ll check the maximum speeds at your address. If they’re below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include:
If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Get advanced speed, range and reliability plus 4G mobile network backup if your nbn connection goes down. 4G coverage required. 4G speeds capped at 25Mbps downloads and 5Mbps uploads. Actual speeds may be lower.
Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.
Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.
If the ADSL or Cable connection at your address has already been disconnected, you’ll still be able to connect to nbn HFC. To do this, call 1300 112 376 between 9am and 5pm Monday to Friday.
Due to an industry-wide hardware shortage, nbn co can't currently process nbn Hybrid Fibre Co-axial (HFC) orders for addresses that haven't had nbn HFC before. We'll let you know as soon as nbn co starts accepting these orders again.
Meanwhile you can still connect with Telstra on Cable, ADSL or Mobile Broadband, then switch to nbn HFC when it's available.
They’re designed for busy homes that demand more from their internet connection. You can take up a speed add on when you're on our Premium plan, via the Upfront Internet Plan Ultimate on FTTP and selected HFC connections. To confirm if you can get Superfast or Ultrafast speeds, check your address.
Customise your nbn plan with your favourite entertainment:
We'll add it to your Telstra bill and send you any hardware you need.
Or if you'd prefer something ready-made, check out our great value entertainment + nbn packages.
Your nbn connection type plays a big role in determining the speeds you can get, and which nbn plans you can choose.
FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises.
FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.
Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.
HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket.
FTTB technology runs an optic fibre line from the nearest available fibre node to your building’s communications room. From here, a copper line runs to your wall socket.
FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.
We’re making the home internet experience better and backing it with a satisfaction guarantee. If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations, we’ll even refund your first monthly plan fee.
The Home Internet satisfaction guarantee applies to new Telstra home internet customers and Telstra customers switching to home internet with us for the first time.
Existing Telstra customers can change plans up to once a month. It's easy:
Typical speeds (7pm - 11pm)
Great for 1-2 people with low data demands.
Typical speeds (7pm - 11pm)
Great for 3-6 people with moderate data demands.
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
Typical speeds (7pm - 11pm)
Great for 6-9 people with high data demands.
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
The nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers.
Superfast and Ultrafast speed add-ons are for big and busy households; where everyone is video streaming, gaming and working online.
They're available to households on FTTP connections and selected nbn HFC connections only. Check your address to find out if you can get Superfast or Ultrafast.
Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle.
Typical speeds (7pm - 11pm)
Good for smaller households with low data demands
Typical speeds (7pm - 11pm)
Great for medium households with moderate data demands
Speeds experienced may be lower due to factors including in-home setup and wiring. An nbn service can never go faster than the maximum line speed at your premises, so for FTTN/B/C customers, we will confirm your maximum attainable speeds after connection. Standard Plus Evening speeds are not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Best for larger households with high data demands
Speeds experienced may be lower due to factors like your in-home set-up and wiring and will be confirmed post-connection for FTTN/B/C. Plan available to HFC, FTTP and some FTTN/B/C customers. 100Mbps typical download speeds not available to most FTTN customers.
Typical speeds (7pm - 11pm)
Ideal for busy households with very high data demands
Typical speeds (7pm - 11pm)
Optimal for busy households with extreme data demands
If the nbn network is not yet available at your address, you may have other options to get connected.
Cable broadband uses coaxial cable to deliver internet and pay TV services to your home. Cable broadband is generally faster than ADSL.
ADSL uses your copper phone line to deliver internet alongside your phone service. ADSL speeds vary depending on your distance from the exchange.
We test your actual speeds once you're connected.
A mobile broadband device is a great option for homes where other connections aren't available. Because they're portable they offer internet at home and on the go, with 4G and 5G speeds comparable to cable broadband.
Mbps, or megabits per second is how fast data travels along a network.
The typical evening speed on any plan is measured in Mbps; eg "50Mbps typical evening speed". A higher Mbps means a faster connection; lower Mbps means a slower one.
Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity.
Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.
Upgrade to Superfast speed for 4K Ultra HD and HD video streaming on multiple devices, or Ultrafast speed for amazing 8K Ultra HD video streaming and multiple other devices streaming HD.
Both speed add-ons are month-to-month, so you can cancel anytime. If you leave within 24 months, simply pay out your modem.
Households on an nbn FTTP connection can add on Superfast or Ultrafast to the Premium Speed plan. Most households on an nbn HFC connection can add on Superfast, while some can add on Ultrafast. Other tech types are not eligible for speed add-ons.
Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.
Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.
Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more
Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.
Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.
Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.
Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more
My Telstra is the easy way to manage your home internet account. Download the app onto your phone and you can pay bills, add extras like boosters or entertainment, change your plan, update your details, get help when you need it and so much more.
My Telstra is the easy way to manage your home internet account. Download the app onto your phone and you can pay bills, add extras like boosters or entertainment, change your plan, update your details, get help when you need it and so much more.
Telstra Broadband Protect is the easy way to help keep your family safe online. It works on any device connected to your Telstra home internet, and it’s included in the monthly price while you stay connected on our new internet plans (or any other eligible plan).
Your security starts with safer broadband with Network Protection. Network Protection helps protect every device connected to your Telstra home internet from websites hosting known malware, malicious content, scams and viruses.
When we complete your order, Network Protection is automatically enabled so there’s no need for software downloads or installation.
With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content (including visitors using your home Wi-Fi on their own devices). Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study.
Enjoy faster speeds, on more devices with the latest Wi-fi 6 technology. The Wi-Fi speed of our Smart Modem 3 is on average 60% faster than our previous modem.
The Smart Modem 3 is our most powerful modem yet. It’s next-generation tech gives you a stronger Wi-Fi signal in more corners of the home.
The Smart Modem 3 has a built-in 4G SIM, so if there is an outage, it can switch to our 4G mobile network in minutes.
Our modem’s SmartFix feature can automatically detect and resolve internet connection issues remotely, without you having to do a thing.
The Smart Modem 3 is more eco-friendly. It’s made with more than 80% recycled plastics and its packaging is 100% recyclable.
The Wi-Fi 6 technology in our Smart Modem 3 delivers major security enhancements to help keep your information secure online. Automatic software updates also help to ensure security protocols are kept up-to-date.
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4 Ghz, 4x4 5 Ghz |
---|---|
LTE-Backup | Yes - Voice & Data |
Voice | 2 x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
For more detailed instructions visit our Telstra Smart Modem setup page
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz |
---|---|
LTE-Backup | Yes – Voice & Data |
Voice | 2x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
For more detailed instructions visit our Telstra Smart Modem setup page
Wi-Fi | 802.11ax Dual Band Concurrent Wi-Fi 4x4 2.4ghz, 4x4 5ghz |
---|---|
LTE-Backup | Yes – Voice & Data |
Voice | 2x FXS ports |
Capability | Bandsteering Automatic Channel Selection WPS Wi-Fi Dr enabled |
Ports | 1 x USB 2.0 1 x Gigabit WAN 4 x Gigabit LAN |
Security | WPA3 |
Mesh | Compatible with Smart Wi-Fi Booster 3 |
Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances – up to 12 devices on the same Wi-Fi network.
The new Telstra Smart Modem 3 is Wi-Fi 6 Certified. This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.
Wi-Fi 6 is the next generation of Wi-Fi. It delivers faster Wi-Fi speeds and better Wi-Fi coverage. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances – up to 12 devices on the same Wi-Fi network.
The new Telstra Smart Modem 3 is Wi-Fi 6 Certified. This means it has passed rigorous testing to meet internationally recognised standards for interoperability, security, and application specific protocols.
Get a home phone landline at no extra cost plus unlimited calls to Australian mobiles and standard lines.
Unlimited calls to 13 numbers included
Unlimited free calls included to 1223, 1234 and 12456. Directory Assistance Assisted Connection will remain PAYG at $1.50 per call with fees accepted in real time on the call (free for customers who use Disability Help Line (DAH) on: 12551).
We waive the $99 connection fee. If you're an existing customer changing your plan or switching to the nbn network, you won’t need to pay a connection fee.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months then $10/mth.
Get a home phone landline at no extra cost plus unlimited calls to Australian mobiles and standard lines.
Unlimited calls to 13 numbers included
Unlimited free calls included to 1223, 1234 and 12456. Directory Assistance Assisted Connection will remain PAYG at $1.50 per call with fees accepted in real time on the call (free for customers who use Disability Help Line (DAH) on: 12551).
Due to an industry-wide shortage of nbn Hybrid Fibre Coaxial (HFC) hardware, new nbn HFC customers may experience delays connecting to the nbn network.
This does not affect customers changing an existing HFC connection.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months, then $10/mth.
Three months on us redeemable once per account. Available to Telstra Personal post-paid mobile and internet customers. App download required. Data charges apply.
Sign up by visiting Telstra Device Security with McAfee.
Our Telstra Smart Modem 3 with 4G backup is included for use with your home internet plan. Telstra Smart Modem Wi-Fi 6 technology delivers major security enhancements to help keep your information secure, and automatic software updates to keep your security protocols up to date.
4G coverage required. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
Our next-generation Wi-Fi 6 technology delivers faster Wi-Fi speeds and gives you a stronger Wi-Fi signal in more corners of the home. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances.
For more detailed instructions visit our Telstra Smart Modem setup page
Working, watching or gaming? Internet Optimiser lets you prioritise what matters most. It's included with your home internet plan.
Prioritise your video calls and work apps so you’ve got a reliable work from home internet connection.
Prioritise your favourite streaming apps and set limits on other devices.
Prioritise your online gaming and devices, reduce lag and choose servers with the lowest ping.
Our month-to-month plans let you change your plan up to once a month or cancel at any time.
If you leave within 24 months, simply return your modem or pay a $200 non-return fee.
So you can stream, work and play without worrying about how much data you use. Fair Use policy Policy applies.
You also get a home phone landline at no extra cost, plus unlimited calls to standard Australian mobiles and landlines.
Upfront Internet plans include:
If you’re not satisfied with your new Telstra nbn® or Opticomm service, let us know within 30 days of connecting. We’ll try to fix it for you, or you can simply cancel with no obligations and we’ll refund your first monthly plan fee plus any hardware repayment costs.
Protect your devices and your personal info from hackers, scams and online viruses with Telstra Device Security. Powered by McAfee. Includes award-winning antivirus. $0 for 3 months then $10/mth.
Three months on us redeemable once per account. Available to Telstra consumer post-paid mobile or internet customers. App download required. Data charges apply.
4 months with Telstra
Offer for Telstra Personal customers (excl. pre-paid) who are new to Spotify Premium. Offer available until withdrawn. Roll onto Spotify’s standard mth-to-mth fees (currently $11.99/mth for Premium Individual) after 4 months unless you change or cancel beforehand. Must sign up via Telstra. Requires a compatible internet-connected device. Data charges may apply. Spotify Terms of Use and Premium Promotional Offer Terms apply.
Your 5G Home Internet plan comes with 1000GB of data.
We estimate you could do all of these and still use less than 1000GB a month:
If you go over 1000 GB you still get data access, but your download speed will be slowed to 25 Mbps.
Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Our industry-leading cyber security measures helps stop cyber threats and scams before they even get to you.
We block millions of cyber threats every single day and monitor our network 24/7 to help protect your data from suspicious activity.
We use 2-step verification so your personal information is protected by more than just a password.
Cyber criminals never sleep – and neither does our cyber security team. They monitor our network 24/7 to protect your data from suspicious activity.
You can call our local team or access our range of other customer support centres. If you need help, we're not far away. Contact us
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and more. Download My Telstra
Get the info you need or use our easy troubleshooting tools on our dedicated home internet support pages. Go to support
Telstra 5G Home Modem is all the equipment you need to connect your home to 5G-fast internet.
Just plug your 5G Home Modem in where you find the strongest 5G signal at home and it connects wirelessly to the Telstra 5G network without any extra cabling. The modem light shows you how strong your 5G signal is, so it's easy to find the best location.
Our next-generation Wi-Fi 6 technology delivers faster Wi-Fi speeds and gives you a stronger Wi-Fi signal in more corners of the home. Wi-Fi 6 also accommodates many more devices at once - from Ultra HD TVs and gaming consoles to smart appliances.
Setup | Inbuilt, pre-activated SIM WPS push button |
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Wi-Fi | 4x4 802.11ax – the fastest ratified Wi-Fi standard Dual band capability (2.4GHz and 5GHz) |
Voice | 2x FXS ports |
Ports | One 3.0 USB port 1 configurable 2.5 gigabit Ethernet WAN/LAN port 4 gigabit Ethernet ports |
Memory | 1024MB RAM |
Compatibility | The Telstra 5G Home Modem is only for use with the Telstra 5G Home Internet plan. The Telstra 5G Home Modem is not compatible with the Telstra Smart Wi-Fi Booster, or any Wi-Fi extenders. |
We're offering 1TB of data per month on our 5G Home Internet plan. You won't be charged if you go over your data allowance, but you will be slowed to 25Mbps. You can check your usage anytime on the My Telstra app. We'll let you know when you've hit 50, 85 and 100% of your data.
With Telstra 5G Home Internet, there's no waiting for technicians to come and connect you to a fixed line network or install a box on your wall. The 5G Home Modem connects wirelessly to our existing 5G mobile network, to give you 5G speeds at home without any additional hardware or cabling.
Typical evening speeds (7pm-11pm)
Great for 1-2 people with low data demands.
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).
Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
The service has a typical download speed range of 13-143Mbps (7-11pm). This is the range of speeds that nbn fixed wireless internet services experience ~90% of the time. Speeds will change over time.
Great for 3-6 people with moderate data demands.
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).
Speeds experienced may be slower and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
With a free FTTP upgrade from nbn®, you can choose to enjoy the benefits of our fastest available nbn plans.
We'll handle the process so you can keep doing what you do online, with little or no interruptions while the upgrade is completed. Then we'll switch you over and you'll be ready to go - fast!
Allow up to 6 weeks for an installation appointment.
Choose an eligible high-speed plan and we'll do the rest. Or sign up to any plan now and we'll let you know when your area is upgrading to access higher-speed plans. Message us below to get started.
With a free FTTP upgrade from nbn®, you can choose to enjoy the benefits of our fastest available nbn® plans.
We'll handle the process so you can keep doing what you do online, with little or no interruptions while the upgrade is completed. Then we'll switch you over and you'll be ready to go - fast!
Allow up to 6 weeks for an installation appointment.
Choose an eligible high-speed plan to get started. Or sign up to any plan now and we'll let you know when your area is upgrading to access higher-speed plans.
To find out whether you’re on an Upfront Internet plan or another post-paid internet plan, follow these steps:
Note: If your plan name includes the word Upfront, you can only change your plan via My Telstra. However, if your plan name doesn’t include the word Upfront, you’re on a different type of post-paid internet plan, and you can only change your plan via the page you’re currently on.
Pay just $95/mth for 12 months, $110/mth afterwards.
Min cost $311 if you cancel after 1 month (incl. $216 modem, $15 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Ends 25 October 2021.
Get $30/mth off Superfast speed add on for 6 months. Min cost for new customers is $3,180 when you purchase online and stay connected to Premium Plan ($110/mth) and maintain Superfast Add-on ($30/mth) for 24 mths.
Includes a $30/mth Superfast Add-On bill credit for the first 6 mths.
Available for FTTP and some HFC connections only. Plan price may change. If you leave early, you’ll need to pay out your modem. Ends 30 April 2021.
Get $30/mth off Ultrafast speed add on for 6 months. Min cost for new customers is $3,480 when you purchase online and stay connected to Premium Plan ($110 /mth) and maintain Ultrafast Add-on ($70/mth) for 24 mths.
Includes a $10/mth Premium Plan bill credit and a $30/mth Ultrafast Add-On bill credit for the first 6 mths.
Available for FTTP and some HFC connections only. Plan price may change. If you leave early, you’ll need to pay out your modem. Ends 30 April 2021.
Telstra Smart Wi-Fi Boosters connect wirelessly to your Telstra Smart Modem to boost your Wi-Fi signal and give you Wi-Fi in every room. They’re great for larger and non-standard homes. Add on for just $12/mth.
Min cost $288 plus plan charges. For Telstra on nbn customers only.
Telstra Smart Wi-Fi Boosters come with our guarantee that you'll get wall-to-wall Wi-Fi coverage - or you can cancel your booster repayments with no further charges. You’ll also receive a credit for your last month’s repayment.
If you take up a Smart Wi-Fi Booster and it turns out your current Telstra modem is incompatible, we'll send you a brand new Telstra Smart Modem, on us.
To add-on a Wi-Fi booster when changing your plan, start by choosing the plan you want to change to. Then in the checkout, select 'Extras to boost your plan', and add a Wi-Fi booster to your order.
Min cost $296 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Min cost $311 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Min cost $326 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths).
Min cost $356 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 25 October 2021.
Min cost $386 if you cancel after 1 month (incl. $216 modem). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 25 October 2021.
*Superfast add-on offer: Min cost $346 if you cancel after 1 month (incl. $216 modem, $10 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 25 October 2021.
**Ultrafast Add-on offer: Min cost $386 if you cancel after 1 month (incl. $216 modem, $10 plan credit). If you leave within 24 months pay out the modem ($9/mth for every month remaining in the first 24 mths). Credit applied by the second bill. Plan prices may change. Offer ends 25 October 2021.