Microsoft 365 Business Plan | Basic | Standard | Premium | ||||||
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Monthly Charge
12 month term |
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Monthly Charge
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$80 per user assigned licence | ||||||||
Monthly Charge
12 month term or casual month to month |
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Standard Pack Cost
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Standard Pack Cost with Netflix
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Minimum Term
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Entertainment Pack
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What's Included
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Telstra will administer, manage, and provide user support for each of these licences, as per Microsoft standards and policies. Management will be provided at a tenancy level, and across the whole licence environment. Business Hours Support: 8:30AM to 5PM Monday to Friday (excluding public holidays) Service Elements:
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What's Not Included
|
The Managed Microsoft 365 service is limited to the administration, management and support of the Microsoft 365 platform and applications as per the table above. Troubleshooting, support, and resolution activities for associated ICT components impacting the Microsoft 365 software and application experience will be at Telstra's discretion. Detailed deliverables for each service engagement can be found on the Service Description. Items not listed as included above or in the Service Decription are not included in the Service. Examples of additional services and devices not included are:
|
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Minimum Cost Standard Pack with Netflix
Includes set up costs (with Self Install Kit option) |
Casual month by month | ||||||||
Maximum Early Termination Charges (ETC)
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Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
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Allowances
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Managed Features
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Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online and OneDrive | Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online, OneDrive and Office Apps for Business | Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online, OneDrive, Office Apps for Business, Endpoint Manager (Mobile Device Only) and Defender for 365 | OneDrive | |||||
Minimum Monthly Cost
Casual month to month |
$80 | ||||||||
Monthly Charge
|
||
$80 per user assigned licence |
What's Included?
|
||
Telstra will administer, manage, and provide user support for each of these licences, as per Microsoft standards and policies. Management will be provided at a tenancy level, and across the whole licence environment. Business Hours Support: 8:30AM to 5PM Monday to Friday (excluding public holidays) Service Elements:
|
What's Not Included
|
||
The Managed Microsoft 365 service is limited to the administration, management and support of the Microsoft 365 platform and applications as per the table above. Troubleshooting, support, and resolution activities for associated ICT components impacting the Microsoft 365 software and application experience will be at Telstra's discretion. Detailed deliverables for each service engagement can be found on the Service Description. Items not listed as included above or in the Service Decription are not included in the Service. Examples of additional services and devices not included are:
|
Managed Features
|
|||||||
Basic | Standard | Premium | |||||
---|---|---|---|---|---|---|---|
Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online and OneDrive | Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online, OneDrive and Office Apps for Business | Exchange Online, Azure Active Directory, Teams, Office Web Apps, SharePoint Online, OneDrive, Office Apps for Business, Endpoint Manager (Mobile Device Only) and Defender for 365 | OneDrive |
Minimum Monthly Cost
Casual month to month |
||
$80 |
Add-On: Extended Hours Support | Extended Hours support | ||||||||
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Monthly Charge
12 month term |
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Monthly Charge
|
|||||||||
Monthly Charge
12 month term or casual month to month |
|||||||||
Standard Pack Cost
|
|||||||||
Standard Pack Cost with Netflix
|
|||||||||
Minimum Term
|
|||||||||
Entertainment Pack
|
|||||||||
What's Included
|
Extending Helpdesk support hours to 8:30AM to 8PM Monday to Friday + Saturday 9AM to 12PM (excluding public holidays at the relevant site)
NOTE: Support hour options can only be applied for ALL users across the Microsoft 365 tenancy. |
||||||||
What's Not Included
|
|||||||||
Minimum Cost Standard Pack with Netflix
Includes set up costs (with Self Install Kit option) |
Casual month by month | ||||||||
Maximum Early Termination Charges (ETC)
|
|||||||||
Maximum Early Termination Charges (ETC)
12 month term |
|||||||||
Maximum Early Termination Charges (ETC)
24 month term |
|||||||||
Maximum Early Termination Charges (ETC)
Casual month to month |
|||||||||
Devices
|
|||||||||
Allowances
|
|||||||||
Per Licence Charge
|
$30 per month per licence | ||||||||
Minimum Monthly cost
|
Standard Licence Management + Extended Hours Support is $110 per licence | ||||||||
What's Included?
|
|||||||
Extended Hours support | |||||||
---|---|---|---|---|---|---|---|
Extending Helpdesk support hours to 8:30AM to 8PM Monday to Friday + Saturday 9AM to 12PM (excluding public holidays at the relevant site)
NOTE: Support hour options can only be applied for ALL users across the Microsoft 365 tenancy. |
Per Licence Charge
|
|||||||
Extended Hours support | |||||||
---|---|---|---|---|---|---|---|
$30 per month per licence |
Minimum Monthly cost
|
|||||||
Extended Hours support | |||||||
---|---|---|---|---|---|---|---|
Standard Licence Management + Extended Hours Support is $110 per licence |
- Bill Payment Charges
-
- Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
- Electronic payments – Free
- Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
- Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
- Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods
Other Information
- Fair Use Policy
-
Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government
- Need help? We're here for you
-
Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.
- Complaints or disputes
-
If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.
- Further investigation
-
If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us
MOSB9225-Mon Jul 10 02:00:00 AEST 2023