If you have a Telstra Upfront Mobile Plan, you will not be charged any late fees or payment processing fees.
For all other plans, we have a range of billing and payment options to suit you. See payment options and associated fees listed in the table below.
| Bill type | Fee |
|---|---|
Paper bill (A4) (some exemptions may apply) |
$2.50 |
| Email or online bill | $0.00 |
Paper bill (A4) (some exemptions may apply)
| Payment options | Fee |
|---|---|
| Direct debit from bank account, debit card or credit card | $0.00 |
| BPAY® and BPAY® View | $0.00 |
| Centrelink - Centrepay | $0.00 |
| Telstra Bill Assistance Program Certificates | $0.00 |
| By debit card or credit card via the Telstra website, My Telstra or over the phone | Debit or credit card payment processing fee |
| In person at an Australia Post or Telstra store | $2.75 + debit or credit card payment processing fee (if applicable) |
$2.75 + debit or credit card payment processing fee (if applicable)
Learn more about the ways you can pay your bill.
If you pay with a debit or credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit.
Important: Telstra's CRN changed on 8 October 2024. If you already have Centrepay deductions set up to pay your Telstra bills you don't need to do anything at this stage.
| Debit or credit card | Fee |
|---|---|
| VISA, Mastercard, American Express | 0.30% plus GST* |
A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The payment processed includes GST and appears on your bill in the Account Charges & Credits section.
You will not be charged this fee if you require a braille bill or A3 paper bill copy.
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