Payphone services
Telstra Payphones

Important changes
From 25 August 2022, free Telstra Wi-Fi will be available at enabled payphones around the country. Standard national and mobile calls are free of charge from all Telstra payphones.
From 8 October 2021, payphones will stop accepting coins. To make a call to international or other charged destinations, you have the option of using a Telstra Phonecard or other third-party calling cards. Find out more about Telstra Phonecards.
We provide over 14,000 public payphones throughout Australia which continue to provide valuable services to the community in an ever-changing digital world.
Payphones have always been and continue to be a vital piece of social infrastructure that are a convenient beacon of safety and connection, especially for our most vulnerable and disadvantaged in the community.
We have a universal service obligation to ensure that payphones are reasonably accessible to all people in Australia, no matter where they live or conduct business. We allow for public consultation on the location of payphones and try to resolve any complaints.
Here you'll find information on the public consultation process as well as how to make a complaint if you disagree with our final decision on a payphone location or removal.
Payphone enquiries & applications
Find out how to apply to have a new payphone installed, have the location of an existing payphone changed, or have an existing payphone removed.
Reporting faults
Find out how to report a Telstra payphone that's damaged or not working. Also how to have a faulty Telstra Phonecard replaced.
Telstra Smart Payphone
Find out about our latest public payphone – the Telstra Smart Payphone – and its features.
TTY payphones
Our Teletypewriter (TTY) payphones enable people who are deaf or have a communication impairment to stay in touch when out and about.
Public consultation documents and notifications
We will consult with the general public where we're proposing to either install a new payphone or to remove an existing payphone.
Information regarding current proposals may be accessed by opening the documents attached below. Where no documents are attached under either of the proposal types, that means there are no current proposals.
Payphone removal proposal notifications
- Murtulki Station, Warumungu NT 0852 (PDF,112KB)
- Terry Hie Hie Road, Terry Hie Hie NSW 2400 (PDF, 103KB)
- Outside 21 Bibil Street, Baan Baa NSW 2390 (PDF, 118KB)
- Outside 46 Thorn Street Kangaroo Point Qld 4169 (PDF, 124KB)
- Outside 195 Church Street, Parramatta NSW 2150 (PDF, 102KB)
- Outside 3 Pearson Street, Greenways SA 5272 (PDF, 102KB)
- Outside 3 Maude Street, Yanac Vic 3418 (PDF, 102KB)
- Outside 1249 Hay Street, West Perth (PDF, 102KB)
- Outside 4175 Wangaratta-Whitfield Road, King Valley Vic 3678 (PDF, 102KB)
- Outside 2164 Mortlake-Ararat Road, Woorndoo Vic 3272 (PDF, 102KB)
- Outside 2390 Maroondah Highway, Maindample Vic 3723 (PDF, 101KB)
- Outside 433 Ripley Road, Ripley Qld 4306 (PDF, 103KB)
- Outside 118 Sanger Street, Corowa NSW 2646 (PDF, 102KB)
- Outside 1 Moore Street, Blandford NSW 2338 (PDF, 102KB)
Payphone relocation proposal notifications
Payphone installations proposal notifications
There are currently no payphone installations proposal notifications.
Public consultation documents
- Outside 87 Lower Fort Street, Millers Point NSW 2000 (PDF, 210KB)
- Outside 140 New South Head Road, Edgecliff NSW 2027 (PDF, 210KB)
- Main Street, Oxley NSW 2711 (PDF, 340KB)
- Terry Hie Hie Road, Terry Hie Hie NSW 2400 (PDF, 302KB)
- Outside 21 Bibil Street, Baan Baa NSW 2390 (PDF, 325KB)
- Outside 46 Thorn Street Kangaroo Point Qld 4169 (PDF, 190KB)
- Outside 72 William Street, Darlinghurst NSW 2010 (PDF, 172KB)
- Outside 3 Pearson Street, Greenways SA 5272 (PDF, 209KB)
- Outside 3 Maude Street, Yanac Vic 3418 (PDF, 209KB)
- Outside 4175 Wangaratta-Whitfield Road, King Valley Vic 3678 (PDF, 210KB)
- Outside 2164 Mortlake-Ararat Road, Woorndoo Vic 3272 (PDF, 210KB)
- Outside 2390 Maroondah Highway, Maindample Vic 3723 (PDF, 210KB)
- Outside 442 Ripley Road, Ripley Qld 4306 (PDF, 150KB)
- Outside 118 Sanger Street, Corowa NSW 2646 (PDF, 141KB)
- Outside 1 Moore Street, Blandford NSW 2338 (PDF, 210KB)
Payphone Removal Proposal Notifications - Concluded to Proceed
- Outside 43 Anstruther Road, Mandurah WA 6210 (PDF, 116KB)
- Outside 1 Ski Garden Road, Rushes Creek NSW 2346 (PDF, 116KB)
- Outside 2433 Watson Creek Road, Watson Creek NSW 2355 (PDF, 115KB)
- Outside 117 Sandgate Road, Albion Qld 4010 (PDF, 113KB)
- Outside 7344 Mortlake-Ararat Road, Maroona VIC 3377 (PDF, 121KB)
- Outside 34-36 Darlinghurst Road, Potts Point NSW 2011 (PDF, 120KB)
- Outside 50 Douglas Street, Thursday Island Qld 4875 (PDF, 123KB)
- 9047 Stuart Highway, Pamayu NT 0862 (PDF, 113KB)
- Outside 2241 Batlow Road, Laurel Hill NSW 2649 (PDF, 112KB)
- Outside 8163 Riverina Highway, Lowesdale NSW 2646 (PDF, 110KB)
- Outside 11415 Kennedy Highway, Evelyn Qld 4888 (PDF, 110KB)
- Outside 91 Mill Road, Macknade Qld 4850 (PDF, 108KB)
- Outside 8285 Dalbeg Road, Dalbeg Qld 4807 (PDF, 102KB)
- Outside 1 Lyell Road, Eppalock Vic 3551 (PDF,102KB)
- Outside Festival Tower, King William Road, Adelaide SA 5000 (PDF, 101KB)
- Outside 90 Lisle Road, Nabowla Tas 7260 (PDF, 102KB)
- Outside 2 Esplanade, Beechford Tas 7252 (PDF, 108KB)
- 600 Barkly Highway, Ranken NT 4825 (PDF, 102KB)
- Outside 15 Clarke Street, Leadville NSW 2844 (PDF, 101KB)
- 171 Roma Street, Brisbane Qld 4000 (PDF, 102KB)
- 1 Nelia Bunda Road Nelia Qld 4823 (PDF, 102KB)
- Outside 63 Allan Cunningham Road, Warialda Rail NSW 2402 (PDF, 103KB)
- Outside 1 Carrington Road, Torrington Qld 4350 (PDF, 102KB)
- Outside 9 Deacon Street, Eromanga Qld 4480 (PDF, 103KB)
- Corner Second and Wills Streets, Gogango Qld 4702 (PDF,103KB)
- Outside 87 Lower Fort Street, Millers Point NSW 2000 (PDF, 102KB)
- Outside 140 New South Head Road, Edgecliff NSW 2027 (PDF, 103KB)
- Main Street, Oxley NSW 2711 (PDF, 102KB)
- Outside 72 William Street, Darlinghurst NSW 2010 (PDF, 118KB)
Payphone Removal Proposal Notifications - Concluded to Not Proceed
Payphone Relocation Proposal Notifications - Concluded to Proceed
Payphone Relocation Proposal Notifications - Concluded to Not Proceed
Payphone Installation Proposal Notifications - Concluded to Proceed
There are currently no payphone installations proposal notifications - concluded to proceed.
How to make a complaint about a payphone location or removal
The following process and timeframes will apply where Telstra has made a final decision about the proposed installation or removal of a payphone:
If you disagree with Telstra's decision, you must lodge a complaint with Telstra about that decision within 20 business days from the date when Telstra provided its written notification of the final decision.
We will provide an acknowledgement and a complaint reference number within 5 business days of receiving the complaint.
Telstra will provide a response, in writing, to the complaint within 20 business days of receiving the complaint.
If the complaint is in relation to a decision to remove a payphone, then it must relate to a decision where the removal would result in no other payphone remaining at that location.
If you are dissatisfied with Telstra's response to the complaint in relation to a final decision regarding a payphone removal proposal, you may lodge an objection with the ACMA within 10 business days from when Telstra provides its written response to that complaint.
Complaints may be made by:
Writing to:
Telstra Payphone Siting Manager
Locked Bag 4850, Melbourne Vic 3001
Email:
payphone.solutions@team.telstra.com
Phone during business hours:
Payphone enquiry line
1800 011 433, Option 2 (free call from fixed phones)
For information about making an enquiry or lodging a complaint in a language other than English, please get multilingual support.
Free Telstra Wi-Fi Terms and Conditions
This free Wi-Fi service (the Service) is provided by Telstra Corporation Limited. By accessing and using the Service, you accept the following terms and agree to manage how you personally access the Service in accordance with them.
The Service is open and public. We recommend that you don't send or receive sensitive personal information or carry out activities like Internet banking, and make sure you disconnect from the Wi-Fi network after using it. We do, in our sole discretion, limit or block certain websites or content.
This is a free service provided to support the community. To ensure equal use and quality of Wi-Fi for all our customers, we ask you to fairly use the service and monitor the amount of time you are connected, particularly in times of increased community need such as emergencies or local disasters.
You are solely responsible for any information or data uploaded, downloaded or otherwise communicated via the Service and you are responsible for keeping all usernames, passwords and other security-based information secure and private. You should protect your device against unwanted traffic or downloads, including by maintaining up-to-date anti-virus software.
You accept that your access to and use of the Service is at your own risk and we do not guarantee that the Service will be available at all times or will operate without error. We can suspend or terminate your access to the Service in our sole discretion and without notice, without any liability to you.
Once you access the Service and open your internet browser to view a website, we will collect information regarding your web browser and device type/name and/or operating system information as used by your device, to determine the most effective way to display the requested webpage or content on your device. We will also collect and store the IP and MAC address of the device that has accessed the Service and non-personal information about your use of the Wi-Fi service. We will use this information for monitoring our service so that we can improve it.
You must not use or attempt to use the Service, or allow Service to be used in any way: that is unlawful or could cause us to be in breach of any law-e.g., you must not infringe the intellectual property rights of any person or commit any criminal offences; that is obscene, defamatory, libellous, threatening, abusive, offensive or hateful; which could result in us incurring liability to any person which could interfere with the Service, our networks or equipment or those of another person, or the provision by us of services to you or another person; to engage in conduct or activities that we consider could adversely affect our reputation or brands; or which attempts to manipulate or bypass any limitations on the Service by any means.
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