How do I set up my Telstra Watch Plan? 

Learn how to get a Telstra Watch Plan and how to set it up in your Watch app on your iPhone.  

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    Getting a Telstra Watch Plan is a little bit different than getting a mobile plan – it all happens on your iPhone, using its Watch app.

    It’s also different if you’re setting up a new Apple Watch or connecting a watch a family member is already using.

    Set up instructions

    1. Pair your Apple Watch: bring the Apple Watch you’re setting up close to your iPhone and wait for the pairing screen to show up.An iPhone showing an Apple Watch pairing screen, with an Apple Watch behind it. The text on the iPhone screen reads Hold Apple Watch up to the Camera. Align it with the viewfinder above. There is a link that reads Pair Apple Watch Manually.
    2. Create a watch passcode: you’ll need to set a passcode for the watch to help keep it secure. An iPhone showing a screen to set up a passcode for an Apple Watch. The text reads A passcode keeps Apple Watch secure when it is not being worn. Use a passcode that is memorable to you and your family member. The passcode needs to be entered each time Apple Watch is put on.
    3. Select Set Up for a Family Member: after pairing the Watch, you must select Set up for a Family member to ensure the Telstra Watch Plan is available to you. An Apple Watch next to an iPhone. Text on the Apple Watch reads Bring iPhone near Apple Watch. The iPhone reads Set Up Apple Watch and buttons to Set Up for Myself and Set up for a Family Member.
    4. Choose a family member: tap the person you’re setting this Apple Watch up for or Add Family Member.An iPhone showing the list of members in the users family group. Text reads Select the family member who will be using this Apple Watch, followed by the family members who are ready for set up. There is also a link to Add Family Member.
    5. Turn on Ask to Buy: This means you’ll need to approve any downloads or purchases made on the Apple Watch.An iPhone showing a set-up screen for Ask to Buy. The text reads Require approval for purchases and downloads? With Ask to Buy, you will be notified about, and have to approve, any downloads or purchases from the App Store, iTunes Store, or Apple Books. There are two buttons Turn on Ask to Buy and Set Up Later.
    6. Select Set Up Cellular: This is where you’ll add your Telstra Watch Plan. You’ll need to have an eligible Telstra Upfront Mobile Plan and be the Account Owner to see the plan option.An iPhone showing a set-up screen for cellular connectivity. Text reads You can enable voice and data on this Apple Watch by setting up a cellular account. When this Apple Watch is not connected to Wi-Fi it will continue to be able to make and receive calls and use cellular data for apps such as Siri, Messages, and Mail. There are two buttons Set Up Cellular and Not Now.
    7. On the Telstra Watch Plan screen, select Next: You’ll be sent to us to set up the plan. Sign in with your Telstra ID.An iPhone showing the Telstra Watch Plan overview page. The heading reads How to get a Telstra Watch Plan.
    8. Select the Telstra Watch Plan: Have a look over the plan details and then Select Watch Plan.An iPhone showing Telstra Watch Plan information. It explains that the plan includes 2GB of mobile data and costs 20 dollars a month and that plan prices may change.
    9. Go to your cart: Follow the prompts to continue.An iPhone showing a shopping cart with a Telstra Watch Plan in it, ready for purchase.
    10. Review your order: Then make the first payment to confirm your order.An iPhone showing an order review screen. There is text telling the user which email address Telstra will send order updates to.
    11. Tap Done: The Telstra Watch Plan will activate soon. You’ll be sent back to your iPhone’s Watch app to finish up.An iPhone showing an order review screen. There is text telling the user which email address Telstra will send order updates to.
    1. Head to the Apple Watch’s settings: In the Watch app on your iPhone, tap My Watch then All Watches and select the watch you’re adding a cellular plan to. Make sure this Watch was setup as a Family Watch. The settings for a family members Apple Watch in the iPhone Watch app. Cellular is third option in the list, after Family Watches and General.
    2. Tap Cellular: Then tap Set Up Cellular. You’ll need to have an eligible Telstra Upfront Mobile Plan, your iPhone and be the Account Owner to see the plan option. The Cellular set-up screen in the iPhone Watch up. There is a button reading Set up cellular.
    3. On the Telstra Watch Plan screen, select Next: You’ll be sent to us to set up the plan. Sign in with your Telstra ID. An iPhone showing the Telstra Watch Plan overview page. The heading reads How to get a Telstra Watch Plan.
    4. Select the Telstra Watch Plan: Have a look over the plan details and then Select Watch Plan. An iPhone showing the Telstra Watch Plan overview page. The heading reads How to get a Telstra Watch Plan.
    5. Go to your cart: Follow the prompts to continue. An iPhone showing a shopping cart with a Telstra Watch Plan in it, ready for purchase.
    6. Review your order: Then make the first payment to confirm your order. An iPhone showing an order review screen. Theres text telling the user which email address Telstra will send order updates to.
    7. Tap Done: The Telstra Watch Plan will activate soon. An iPhone showing an order confirmed screen. It tells the user to contact us for support through the Telstra website or My Telstra app if their Telstra Watch Plan is not active in 24 hours.

    Frequently asked questions

    You may not see the Telstra Watch Plan as an option in your Watch app if:

    • you didn’t select Set up for Family Member during your Apple Watch setup 
    • you aren’t the Account owner 
    • you don’t have compatible devices  
      • An Apple Watch Series 6 or later with cellular, or Apple Watch SE with cellular, with watchOS 26.5 or later. 
      • iPhone 11 or later (iOS 14 or later) 

    If you get a new Apple Watch, you can transfer your Telstra Watch Plan from your old watch to your new one:

    1. Turn on your new Apple Watch 
    2. Pair your Apple Watch with your iPhone 
    3. Create a watch passcode 
    4. Select Set Up for a Family Member 
    5. Choose a family member or Add Family Member 
    6. Select your preference for purchase and download approvals 
    7. Select Set Up Cellular  
    8. On the Telstra Watch Plan screen, select Next 
    9. Sign in with your Telstra ID 
    10. Select Link an Existing Wearable Plan on the Set Up a Number for Your Watch screen 
    11. Follow the steps on the Link an Existing Number screen  
    12. Confirm and review your now linked number 
    13. Enjoy your Watch Plan. 

    You may be able to have a maximum of 5 Watch Plans per eligible account. Credit limits apply.   

    The Telstra Watch Plan provides a unique, standalone mobile number to use with Apple Watch so it can make and receive calls and SMS, without being tethered to a smartphone. 

    Telstra One Number lets you share your existing mobile phone number with a smartwatch via your smartphone. 

    Put another way, the Telstra Watch Plan is just for watches. Telstra One Number is phone and watch combos that share a mobile number. 

      Telstra One Number  Telstra Watch Plan 
    How it works  Mirrors your phone Works independently
    Mobile number  Same as your phone Own mobile number
    Calls & texts Shared with phone Separate calls & texts 
    Data From your phone plan Included with the plan
    Best for Everyday phone users Phone-free connectivity

    Contact us to cancel your Telstra One Number service and check that you are eligible to get the Watch Plan.

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