How do I manage or cancel my Telstra Watch Plan?
Learn how to manage your Telstra Watch Plan and how to cancel if your needs change.
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Who can make changes to my Watch plan and Telstra account?
The Account Owner is the only person authorised to make changes to the Telstra Watch Plan and the account, even if the watch is set up for a family member.
Manage Telstra Watch Plan
Contact us to cancel your Watch Plan, this ensures that the new owner can sign up to a new mobile plan in their name.
If you get a new Apple Watch, you can transfer your Telstra Watch Plan from your old watch to your new one:
- Turn on your new Apple watch
- Pair your Apple Watch with your iPhone
- Create a watch passcode
- Select Set Up for a Family Member
- Choose a family member or Add Family Member
- Select your preference for purchase and download approvals
- Select Set Up Cellular
- On the Telstra Watch Plan screen, select Next
- Sign in with your Telstra ID
- Select Link an Existing Wearable Plan on the Set Up a Number for Your Watch screen
- Follow the steps on the Link an Existing Number screen
- Confirm and review your now linked number
- Enjoy your Watch Plan.
If you’re ready to move from a Watch Plan to a mobile phone plan, contact us to cancel your Watch Plan and sign up to a new mobile plan.
Your Watch Plan number will appear as an available number so you can keep it for your new mobile plan if you choose to.
Contact us and we can help you with transferring ownership to another person.
You may be able to have a maximum of 5 Watch Plans per eligible account.
Cancel Telstra Watch Plan
In order to be eligible for a Telstra Watch Plan you must have a Basic or higher Upfront mobile plan.
If you are the Account Owner, contact us to cancel your Watch Plan.
Before removing the Telstra Watch Plan from your Apple watch, contact us to cancel your Telstra Watch Plan.
To remove Telstra Watch Plan from your Apple watch:
- On your iPhone, open the Apple Watch app
- Select the My Watch tab, then choose Mobile Network
- Select the information button next to your Telstra Watch Plan at the top of the screen
- Select Remove Telstra Watch Plan
- Then select confirm.
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