Where can I use my Telstra video mobile (Next G™ or 3G)?
To make and receive video calls on your Telstra video mobile you must be in a Next G or 3G coverage area. Our Next G network has extensive national coverage. Our 3G network covers selected areas of Melbourne, Geelong, Sydney, Adelaide, Perth, Brisbane, Gold Coast and Canberra.
Remember, your ability to use Video Calling is dependent on your phone's capability to connect to either the Next G or 3G networks as well as the coverage area provided by that network.
See where you can use your Telstra video mobile by viewing our interactive coverage maps.
Outside a video call coverage area
If you make a video call to a person with a Telstra video mobile (Next G or 3G) while they are outside a video call coverage area, the video call will be unsuccessful and you will have the option to make a voice call instead. If the person you are video calling is not answering, on another call or their phone is switched off, the video call will divert to their Video MessageBank®, if they have one activated.
You must be in a Next G or 3G coverage area to view video messages on your Video MessageBank, but you can hear the voice component of your video messages outside these areas. Simply dial '101' and name either a voice or video call.
If you or the other person on the video call move out of a Next G or 3G coverage area, your video call will drop out. You will be able to call the other person back with a voice call.
To check if you're in a coverage zone, simply locate the Next G or 3G signal display on your mobile handset (this may vary depending on the type of handset you own).
What you need to know before you sign up
There may be places within our Next G or 3G coverage areas where access to video calling and Video MessageBank is limited or unavailable – in high-rise buildings for example.
We have an extensive mobile network around Australia. However, you should check our mobile coverage maps to ensure that there is coverage in the areas where you are most likely to use your phone. Even in areas with mobile coverage there can be places where your phone will not work. This is a common characteristic of wireless systems.
More Information
Find out about 3G coverage
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