Environment
Discover how we’re using technology to reduce emissions, invest in renewables and help tackle e-waste.
A tech-based approach to sustainability
We believe every company has a responsibility to operate sustainably. At Telstra, our vision of sustainability is organised into two areas, each powered by the heart of our business—technology.
Communities
Learn how we’re helping Australians build digital skills, stay connected and access support when it matters most.
Reports
Dive into our full suite of sustainability reports and data.
RECOVERING OLD TECH
Equivalent of 32% of smart devices sold given a second life
That's a lot of potential e-waste. Discover the best way to reuse, recycle, repair or donate your devices through our programs.
In FY26.
REDUCING CARBON EMISSIONS
We've reduced scope 1+2 by 48%
We've now reduced our absolute scope 1+2 emissions by 48% and our absolute scope 3 emissions by 49%, towards a target of 70% (scope 1+2) and 50% (scope 3) by 2030.
Target set against a FY19 baseline (excluding Digicel Pacific).
INVESTING IN RENEWABLE ENERGY
Supported renewable energy projects worth more than $1.6B
By investing in new solar and wind farms across Australia, we've enabled renewable energy that's equivalent to 138% of the electricity consumption we need to power our business.
Communities
BUILDING DIGITAL SKILLS
Bringing the digital world to 177K Australians
Learnable skills like using the internet, sending emails and making video calls help people feel better connected.
In FY26.
KEEPING YOU CONNECTED
Helping 1.4M customers in vulnerable circumstances stay connected
Difficult situations call for compassion and practicality. We have many ways to help people in need.
In FY26.
CONNECTING COMMUNITIES
Connect in more places with Telstra Satellite
We've launched Satellite Messaging and Select Satellite Apps so texts and selected apps can be used beyond our mobile network.
Supporting our First Nations customers
If you need practical help for your Telstra phone or internet, want more from your mobile service or have feedback, we're here to help.
You can also explore our three-year Reconciliation Action Plan (RAP), aimed at rebuilding trust with First Nations communities.
Telstra's FY26 Sustainability Highlights
The Telstra Sustainability Reporting Suite shares our FY26 progress in digital inclusion, climate action, circular economy, human rights and more.
00:00 Introduction
Footage: A stylised illustration of two hands holding a sphere with the Telstra logo, opening up into a mobile tower that transitions to the Connected Future logo.
Audio: - Narrator: As reliance on connectivity grows, operating sustainably and responsibly helps us build a connected future so everyone can thrive.
00:09 Social Sustainability
Footage: A map of Australia highlighting locations supported through digital inclusion initiatives and a smartphone graphic.
Audio – Narrator: We’re helping close the digital gap so more people can participate in the digital world.
We have supported the digital inclusion of 177,000 people including almost 35,000 in the Northern Territory, South Australia and Tasmania in FY26 — and continued helping people build the confidence to use new technologies, including AI, safely and effectively.
00:37 Environment
Footage:The world globe with ortbiting lines.
Audio – Narrator: As demand for digital infrastructure grows — including the growth of AI and cloud services — we’re focused on reducing our impact and helping enable the transition.
Since FY19, we’ve reduced our combined scope 1+2 emissions by 48% and scope 3 emissions by 49%.
Footage: A graphic of a solar panel with an energy symbol that zooms out to wind turbines and more solar panels on the globe.
Audio – Narrator: We’ve enabled renewable energy generation equivalent to 121% of our consumption – and supported renewable energy projects worth more than $1.6 billion since 2017.
Footage: A smartphone displaying internal components alongside a gear icon
Audio – Narrator: In FY26, we reused, recycled, repaired or donated the equivalent of 32% of smart devices we sold.
01:24 Nature
Footage: A telecommunications tower with antenna dishes positioned among trees and rolling hills
Audio – Narrator: We have almost 24,000 above ground assets such as towers and exchanges.
Footage: A koala perched on a tree within a natural landscape that is then overlaid with a digital monitoring graphic.
Audio – Narrator: Across Australia, approximately 5% of these assets are in environmentally sensitive areas like National Parks.
We’re using technology to support nature action, including AI-enabled monitoring that helps researchers track koalas near roads and transport corridors.
01:50 Labour rights
Footage: A diverse group of people standing together that zooms in and out to four individuals within the group.
Audio – Narrator: Responsible growth also means responsible supply chains.
In FY26, 52 sites across 23 of our suppliers were audited, helping us identify and address supply chain risks, including environmental and human rights risks. We’re continuing to work together with our suppliers to improve labour rights outcomes in our supply chain.
02:15 Conclusion
Footage: The Telstra logo displayed within a neutral-coloured circle against a blue background.
Audio – Narrator: From inclusion and resilience, to nature, climate and responsible business, this is how we’re operating sustainably to deliver Connected Future 30 — and building a connected future where everyone can thrive.
Stories
ENVIRONMENT
Giving old devices a second life
ENVIRONMENT
The Telstra Trade-In trick
Reports
Bigger Picture Report
Where we're making the biggest impacts.
What is digital inclusion?
Access, affordability and digital ability are the foundations of digital inclusion in Australia.
Modern Slavery Act Statement
How we manage and mitigate the specific risks of modern slavery in our operations and supply chains.
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