What forms of ID can I use for verification?

All forms of ID used to set up a new account or verify yourself must be valid and current.

Pre-Paid service

To set up a new Pre-Paid service, go to Activate a Pre-Paid service.

Verification online or over the phone

To verify yourself online or over the phone, you'll need to provide one of the following forms of ID with a photo and signature:

Australian driver licence – physical or digital
Australian learner permit
Australian passport.

Important

We're currently unable to verify Australian passports online. To use your Australian passport, call us or visit in store.

Verification in store

To verify yourself in store:

Acceptable ID combinations in store

List of acceptable ID combinations in store
Combination	ID type required
1	One primary photo ID
2	Medicare card plus One secondary photo ID.
3	Medicare card plus either Australian Government issued benefits card, or Working with Children Card.
4	Two secondary photo IDs
5	One secondary photo ID plus either Credit, debit or ATM card, or Utility bill, vehicle registration or rates notice, or Birth certificate or original birth extract.

Combination1
ID type requiredOne primary photo ID
Combination2
ID type required
Medicare card plus
- One secondary photo ID.
Combination3
ID type required
Medicare card plus either
- Australian Government issued benefits card, or
- Working with Children Card.
Combination4
ID type requiredTwo secondary photo IDs
Combination5
ID type required
One secondary photo ID plus either
- Credit, debit or ATM card, or
- Utility bill, vehicle registration or rates notice, or
- Birth certificate or original birth extract.

Acceptable forms of Primary ID

List of acceptable forms of Primary ID
Document type	Description
Australian driver licence	Full licence with photo and signature
Australian passport	With photo, date of birth and signature Important: Some documents that look like an Australian passport are not acceptable forms of ID. These include: Certificate of Identity (number begins with C) Titre de Voyage or Travel Document (number begins with U)

Document typeAustralian driver licence

Full licence with photo and signature

Document typeAustralian passport

With photo, date of birth and signature

Important: Some documents that look like an Australian passport are not acceptable forms of ID.

These include:

Certificate of Identity (number begins with C)
Titre de Voyage or Travel Document (number begins with U)

Acceptable forms of Secondary ID

List of acceptable forms of Secondary ID
Document type	Description
Medicare card	The preferred secondary ID option and the first form of secondary ID that will normally be requested
Credit, debit or ATM card	Only Australian financial institution cards with your name and the financial institution’s name printed Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID
Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name	QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads NT: Evidence of Age card issued by NT Govt Transport Group NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority ACT: Proof of Age card issued by ACT Govt Road User Services SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation WA: Proof of Age card issued by WA Govt Department of Transport TAS: Tasmanian Government Personal Information card issued by Services Tasmania
Birth certificate or original birth extract	Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well
Australian Government issued benefits card	This can include Aged Pension card, Seniors Card and Disability Support Pension card
Utility bill, vehicle registration or rates notice	Must be less than six months old
Australian issued shooters or firearms licence	Must include photograph
Australian Post Key-pass 18+ card	Must include photograph
Indigenous ID card	Must include photograph
International passport	Must include photograph
Police or Defence Force ID	Must include photograph
Working with Children Card	Must include photograph

Document typeMedicare card

The preferred secondary ID option and the first form of secondary ID that will normally be requested

Document typeCredit, debit or ATM card

Only Australian financial institution cards with your name and the financial institution’s name printed

Important: Credit, debit or ATM cards are the last option if you are unable to provide any other type of secondary ID

Document type Australian or State Government issued Proof of Age or Identity Card only when combined with a Medicare card which includes the applicant’s name

QLD: Adult Proof of Age card issued by QLD Govt Transport and Main Roads
NT: Evidence of Age card issued by NT Govt Transport Group
NSW: NSW Photo card issued by NSW Govt Transport Roads and Traffic Authority
ACT: Proof of Age card issued by ACT Govt Road User Services
SA: Proof of Age card issued by SA Govt Dept for Transport Energy and Infrastructure
VIC: Proof of Age card issued by Victorian Commission for Gambling and Liquor Regulation
WA: Proof of Age card issued by WA Govt Department of Transport
TAS: Tasmanian Government Personal Information card issued by Services Tasmania

Document typeBirth certificate or original birth extract

Important: If your name has been changed by marriage, you'll need to provide the marriage certificate as well

Document typeAustralian Government issued benefits card

This can include Aged Pension card, Seniors Card and Disability Support Pension card

Document typeUtility bill, vehicle registration or rates notice

Must be less than six months old

Document typeAustralian issued shooters or firearms licence

Must include photograph

Document typeAustralian Post Key-pass 18+ card

Must include photograph

Document typeIndigenous ID card

Must include photograph

Document typeInternational passport

Must include photograph

Document typePolice or Defence Force ID

Must include photograph

Document typeWorking with Children Card

Must include photograph

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