What are early termination charges?

If you want to cancel your service before your contract end date, you’ll need to pay any remaining device, handset and accessory payments associated with that cancelled service. These are called early termination charges.

You can check if early termination charges affect your contract by:

Signing into My Telstra

Reading the Critical Information Summary (CIS) for your service.

Good to know: The Critical Information Summary (CIS) outlines any early termination charges for your contract excluding any remaining handset and accessory payments. Your early termination charge amount decreases each month you stay on your plan.

Frequently asked questions

If you want to move to an Upfront Mobile Plan before your current contract end date, you'll need to pay any remaining device, handset and accessory payments associated with that service as a one-off payment when you change plans.

If you receive a bill for your mobile service, this charge will appear on your next bill (which may be your final bill), and you'll have up to 10 business days to pay.

If you pay by AutoPay and receive a digital receipt for your mobile service, you'll receive a separate 'pay it later invoice' and you'll have up to 10 business days to pay.

Early termination charges apply to mobile or tablet plans when you cancel your service before the end your repayment option.

Check the amount remaining in your device repayments

Early termination charges apply to Telstra packages, if you:

cancel package within the minimum term
cancel within the first 3 months and you’ll also incur $100 temporary connection fee
are charged for the remaining amount for any included hardware, like Telstra modem
are charged any remaining Hardware Repayment Options associated with your package
change your package before your contract end date.

A Device Payment Contract (DPC), or repayment option, lets you pay off your mobile or tablet in interest-free monthly repayments over 12, 24 or, for eligible devices, 36 months.

Some devices may not have a 36-month repayment option.

If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment.

Check your remaining DPC balance