You are waiting because either the ticketing page you want to access is not yet open for visitors, or the website is receiving a large amount of visitors at the same time and wants to grant access in a fair, first-come-first-served order. If you join the waiting room before pre-sale starts, you will be assigned a random position in the queue when pre-sales open.

No. You keep your place in line even if your phone goes to sleep or you close the queue page. When you go back to the queue page you will see updated progress. Keep an eye on your queue progress because when it's your turn you will have a limited window of time to enter the website.

If you have the queue page open when it's your turn you will automatically be redirected to the website you originally wanted to visit. If you do not have the queue page open when it's your turn you will see a pop-up when you return to the queue page, notifying you when your turn started and confirming you want to proceed to the website.

When a queue is paused, no one will be redirected to the website, so everyone will be kept in the queue until it is resumed. The queue can be paused for business or technical reasons. When the queue resumes you will keep the same place in line.