Joining Telstra Plus

Telstra Plus rewards program

It’s our way of thanking you for being a loyal Telstra customer. Earn points on eligible products and services and use them for rewards and other items like entertainment options and movie tickets. Plus, get access to exclusive member benefits, events, and offers to help you get more value from your Telstra services.

How it works

The basics

You need to be 18+ and have an active Telstra service (excludes enterprise). It takes minutes to join.

Discover your benefits

You’ll be assigned to a membership tier which gives you access to benefits such as discounted movie and sports tickets, pre-sale access to concerts and events, and more.

Start earning points

You’ll earn points based on your account spend every month. You’ll also earn points when you recharge your Telstra Pre-Paid service, use Points + Pay in the Rewards Store, or take up partner or bonus offers.

Use your points to save

Do you love having more ways to save? There’s something for everyone in our rewards store. Whether it’s products, services, or partner offers, we’ve got you covered.

Getting started is easy. Joining is free.

To join Telstra Plus, you’ll be prompted to sign in with your Telstra ID and then simply follow the instructions. It only takes a few minutes.

Frequently asked questions

Anyone over 18 with an active Telstra business or consumer (personal) service who has a Telstra ID can join Telstra Plus. Excludes Telstra enterprise and corporate accounts.  
 
If you are not the account holder or a full authority representative (i.e.; you’re a limited authority representative), you will need to ensure the account holder or a full authority representative joins first.

You can join Telstra Plus with your Telstra ID.

Join Telstra Plus 

 Don’t have a Telstra ID?

Register for a Telstra ID 

Please allow up to 24 hours for your Telstra ID to be activated before you can join Telstra Plus.

You need a Telstra ID to join Telstra Plus and access your membership benefits.

Retrieve your Telstra ID username

Reset your Telstra ID password

Membership is at your overall account level.

You may have multiple bills linked to your Telstra customer account, these will be shown on your Telstra ID, and all billing accounts will be included in your membership.

If you have all your family’s or business’ services on your existing accounts linked to your Telstra ID, this will automatically mean they are included in your membership.

If your family has accounts in their own names you will need to change the ownership into your name to include them in your membership and increase your membership tier.

If you complete a Change of Ownership, you will become the Owner of these services and will be legally liable for any charges incurred on the bill.

Membership tiers are different levels of membership in the Telstra Plus rewards program. 

Member is our entry level tier, followed by Silver and Gold for personal (consumer) customers.

Business member tier is for all eligible business customers.

For personal (consumer) memberships, the more you spend with us, the higher your tier, and the more benefits you receive.

For existing personal (consumer) customers, your initial tier is based on your eligible spend in the last 12 months with Telstra. 

If you are a new personal (consumer) customer to Telstra you will start the program at Member tier and as long as you are in the rewards program you will move up if your account spend hits a certain level in your membership year.

Your membership year is 12 months starting from the date you join Telstra Plus.

Spend level per tier to qualify are as follows: 

  • Member Tier - less than $1499.99 annual eligible account spend per membership year
  • Silver Tier - $1500-$2999.99 annual eligible account spend per membership year
  • Gold Tier  - $3000 and above annual eligible account spend per membership year

You can move to a higher tier at any point within your membership year, as long as you meet the eligible spend criteria. 

When you do move to a higher tier, you will remain on that tier for the remainder of your membership year, and the following membership year.

The current tier is shown on the ribbon on the top of your dashboard when you log in to Telstra Plus. Your current spend is shown on your dashboard along with the number of points you have and your membership anniversary date.

Moving down tiers 

If your eligible spend for a full membership year is lower than the minimum spend level for your current tier, you will move down to the tier based on your eligible spend in your following membership year.

You can combine your personal (consumer) Telstra services onto one Telstra Plus account and any future eligible spend across your combined services will count towards assessing your membership tier. 

Any old spend across your Telstra services (i.e. spend that happened before you joined Telstra Plus and before your accounts were consolidated) will not count towards the assessment of your membership tier.

You will need to contact us to consolidate your accounts onto one Telstra ID.

If you are not currently the owner of the services but want to include them into your membership you can:

  • Add accounts that you are authorised on to view and use membership benefits, or
  • Complete a Change of Ownership to change the services into your name. You will become the Owner of these services and will be legally liable for any charges incurred on the bill. 

To consolidate your accounts, you can complete a change of ownership request, or message us using My Telstra app.

Your membership benefits are available to enjoy within your membership year.

Some benefits may be available to use multiple times, others can only be activated once per membership year and may have expiry terms. These benefits may become available to you again in your next membership year.

Things you need to know

Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra enterprise and corporate accounts.

Read the terms and conditions, opens in a new window