We ended our Telstra Platinum service on 26 February 2025.
Your Telstra Platinum subscription ended on 26 February 2025—unless you had chosen to cancel it beforehand.
Yes, if you have an outstanding service request, we’ll resolve it before your Telstra Platinum subscription ends.
You’ll still be able to get support for a range of Telstra services including payments and billing, moving home, the My Telstra app, internet and home phone, pre-paid, mobiles, Telstra Mail and more. To see everything you can still get help with, visit our support page.
From 26 February 2025 we won’t offer support for any non-Telstra products you may have - including things like operating systems, emails and office software, social apps, PCs, laptops, data backup and non-Telstra smart devices.
Yes, we’ll send you updates via email, SMS, or direct mail leading up to the end date.
The final charge for your Platinum subscription will be in your February bill for the period up to 25 February 2025.
No, not for non-Telstra products. But we’ll still be supporting you with all your Telstra products and services on 13 22 00, at your nearest Telstra store, and online at our support page.
For help with non-Telstra products, try contacting the company you bought it from, talking to a technical support provider or reaching out to trusted family or friends.
You can call us on 13 75 87 up until 26 February 2025. After that, you can call us on 13 22 00.
Interact with Telstra securely through the MyTelstra app. Find out more about how to install and use the MyTelstra app,
We also have a range of resources available at Learning Digital that you can work through at your own pace to help you build your digital skills.
The Australian Government’s ‘Be Connected’ program also offers free computer classes across its network of community organisations, including libraries and community centres. To find your nearest provider go to Computer classes near you.
The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.