How to recharge online

Telstra Pre-Paid auto recharge terms and conditions

These auto recharge terms and conditions set out specific terms that apply to auto recharge on a Telstra Pre-Paid Mobile service. These terms are in addition to the other terms that apply to your Telstra Pre-Paid Mobile service.

What is auto recharge?

  • You can set up auto recharge to pay for any Telstra Pre-Paid Mobile or Mobile Broadband service.
  • If you set up auto recharge, you authorise Telstra to automatically charge you the auto recharge amount on the date your current recharge expires.
  • The auto recharge amount is the price of your Pre-Paid service, which may change from time to time in accordance with our customer terms.
  • You’ll be charged the auto recharge amount on the date your current recharge expires. You can see the scheduled date of your next auto recharge in the My Telstra app or My Telstra web.
  • When you’ve chosen to auto recharge on a recharge that includes data rollover, up to 200GB of unused data from your current recharge will roll over as long as the new recharge occurs before expiry of your current recharge. 

How do I set up auto recharge?

  • You need a Telstra ID to set up auto recharge.
  • Only the account owner can set up auto recharge. Other people (including people with full authority) cannot set up auto recharge.
  • You can set up auto recharge in the My Telstra app or My Telstra web, or by opting to auto recharge following a successful recharge through our online recharge page. You must be logged in with your Telstra ID to set up auto recharge.
  • Any personal information you provide when setting up auto recharge will be treated in accordance with Telstra’s Privacy Statement.
  • To set up auto recharge, you need to have a current active recharge on your Pre-Paid Mobile service that is not due to expire in the next 48 hours. If it’s due to expire or has expired, complete your next recharge manually, and then follow the instructions to set up auto recharge online. The auto recharge setup option is at the end of the flow.

Auto recharge payment method

  • You must nominate a credit or debit card (Mastercard or VISA) for auto recharge transactions (auto recharge payment method).
  • When you set up auto recharge, you authorise Telstra to charge the auto recharge amount to your auto recharge payment method when your current recharge expires.
  • Telstra will send you a courtesy reminder email for auto recharge before your current recharge expires. You agree that we may charge the auto recharge amount even if you don’t receive a courtesy reminder email.
  • You must have sufficient funds in your auto recharge payment method for the auto recharge to be successful. 
  • We will notify you if your auto recharge fails. The auto recharge will fail if there are insufficient funds or if the auto recharge payment method has expired. This may mean you won’t be able to make outgoing calls, text or use data until you manually recharge your service.
  • If your auto recharge fails, you’ll need to manually recharge for that month. Your auto recharge will recommence from the next recharge period.
  • If you need to update your auto recharge payment method, you’ll need to cancel your existing auto recharge and set up a new one with your new payment method.
  • If you manually recharge while you have auto recharge set up, your next scheduled auto recharge date will automatically be extended until the expiry date of either the manual recharge or the auto recharge expiry date, whichever comes later. Note that if you make a manual recharge within 48 hours of a scheduled auto recharge, the auto recharge will still go ahead.
  • You can find auto recharge payment receipts and view the scheduled date of your next auto recharge in the My Telstra app or My Telstra web.

How do I change or cancel auto recharge?

  • You can only cancel your auto recharge if your next scheduled recharge is more than 48 hours away. If you cancel your auto recharge less than 48 hours before your current recharge expires, you’ll still be charged for your upcoming auto recharge. The cancellation will take effect when that recharge expires.
  • You can change the auto recharge amount by cancelling the current auto recharge, and then setting it up again by selecting the new recharge amount.
  • You can cancel the auto recharge by:
    1. Logging into the My Telstra app or My Telstra web. You need to be logged in with your Telstra ID to cancel; or
    2. Calling us on 13 22 00.
  • You’ll need to cancel your auto recharge if your handset is lost or stolen, or you’re no longer the account owner.
  • Without limitation, we may cancel your auto recharge if we:
    1. cancel your underlying Pre-Paid service in accordance with our rights to do so under our customer terms; or
    2. suspect fraud.

Got more questions about Pre-Paid? We’re here to help.

Contact us

We're here to answer your questions.
 

Contact us

Send us a message

You can message us about a range of topics and we'll get back to you as soon as we can.

Message us

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Download My Telstra

Support

More information about Pre-Paid mobile phones can be found in our frequently asked questions.

Go to Support