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Internet plans
Get 30% off nbn for 3 months with ONLINE30
Add the code at checkout for an exclusive discount on reliable nbn® home internet. Online only!
For new services. Promo code offer ends 22 April. If you leave within 24 months, return your modem or pay a $200 non-return fee. Monthly discount may end early if you change plans.
All Telstra nbn plans come with
Smart Modem with SmartFix
Included for use. Get an internet connection that can repair itself.
Available on selected services.
Reliable connectivity
Our modems switch to 4G backup in an outage to help keep you online.
4G coverage reqd. Backup speeds capped at 25/5 Mbps. Actual speeds may be lower.
Beautiful internet around the home
Smart Modem can support up to 12 devices streaming simultaneously.
24/7 network monitoring
Stress less with cyber security that blocks millions of threats every single day.
Check what's available at your address
We found multiple addresses. Please select yours from the list below.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Premises technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the nbn® network via Fixed Wireless technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to 5G Home Internet.
We'll perform additional checks when you place your order, to confirm your area has enough 5G capacity for the best possible experience. We'll let you know if there's too many subscribers in your area to complete your order.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
Oops, we can’t check your address right now.
Choose your no lock-in internet plan
Telstra home internet plans include a modem for use. For new services. If you leave within 24 months, simply return your modem or pay a non-return fee ($200 for Smart Modem and $400 for 5G Internet Modem).
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5G Internet , 1000GB DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 1 of 8
$85 /mth
Plan price may change.Great for:
Streaming HD movies, playing music, working, studying and browsing.5G Internet | Average busy period speed 7-11pm-
300Mbps
Download
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30Mbps
Upload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70MbpsTypical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70MbpsTypical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70Mbps-
Mbps
Download
-
Mbps
Upload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Speeds experienced may be slower and can vary due to a number of factors and will change over time.
Upload: 5 - 70Mbps
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Online only deal, Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 2 of 8
$89 /mth
Plan price may change.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.nbn®25 | Typical speeds 7-11pm-
25Mbps
Download
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4Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/N/B/C and HFC connections.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.
See nbn Fixed Wireless plans -
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Online only deal, Basic nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 3 of 8
$89 /mth
Plan price may change.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails.nbn®25 | Typical speeds 7-11pm-
2-23Mbps
Download
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3Mbps
Upload
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.
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Online only deal, Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 4 of 8
$105 /mth
Plan price may change.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.nbn®50 | Typical speeds 7-11pm-
50Mbps
Download
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17Mbps
Upload
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/B/C, HFC and most FTTN connections.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
See nbn Fixed Wireless plans -
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Online only deal, Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 5 of 8
$105 /mth
Plan price may change.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices.nbn®50 | Typical speeds 7-11pm-
68Mbps
Download
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7Mbps
Upload
Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsWe're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsMaximum speeds at your address on this plan:
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Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15Mbps
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$110 /mth
Plan price may change.$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
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Online only deal, Ultimate nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 7 of 8
$130 /mth
Plan price may change.$1 for first month Then $110 per month
$31 for first month Then $140/mth.
$71 for first month Then $180/mth.
Great for:
Ultra HD streaming on 2 devices at once - plus keep your gamers and video callers happy.nbn®250 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
250Mbps
Download
-
22Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
See nbn Fixed Wireless plans -
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Online only deal, Ultrafast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , 8 of 8
$150 /mth
Plan price may change.Great for:
Livestreaming games, watching a show in 8K while others stream in HD on multiple devices, make video calls and more.nbn®1000 | Typical speeds 7-11pmTypical evening speeds 7pm-11pm:Typical evening speeds 7pm-11pm:-
815Mbps
Download
-
40Mbps
Upload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.
See nbn Fixed Wireless plans -
An internet connection that can fix itself
Telstra Smart Modem with SmartFix
Our Smart Modem 3 is designed with SmartFix, an AI tool that scans for connection issues and can solve them automatically - sometimes without you even knowing. Modem included for use with all nbn plans.
SmartFix available on selected services.
Why choose beautiful internet
Satisfaction guarantee
Try us and if you’re not happy, tell us within 30 days of connecting. We’ll refund your first month and you can leave with no obligations.
For new Telstra Home Internet customers. Read our guarantee
No lock-in contracts
Enjoy the flexibility to change your plan monthly or cancel anytime.
Enjoy rewards with Telstra Plus
Pay less when you use reward points towards tech purchases like phones & accessories. Telstra Plus is free to join.
Control in your hands
The My Telstra app puts you in control of your internet. Check your speed, track your data, pay bills, change plans and more.
Frequently asked questions
Different homes have different types of internet available to them, and nbn may not be suitable for you. Is 5G in your area, or do you need satellite?
The easiest way to find out which type of internet is best for your home is to check your address.
Telstra’s range of tech solutions covers nbn, 5G internet, Satellite internet and Opticomm internet. So no matter where you live, we’ll find the best tech solution to suit your home. Check your address now
5G Internet available in select areas and eligible customers only, limited number of services available per postcode. Satellite Home Internet availability subject to Starlink’s satellite network capacity.
We will usually get your Telstra internet plan connected in 3-6 days after processing your order. You'll receive a reference number to track your order. Expect your Telstra Smart Modem in 1-3 days metro or 3-5 days regional. A technician may visit for new connections if you’ve not had a previous connection, with possible charges.
Self install your modem for $0
Your Telstra internet plan includes an easy to install Wi-Fi 6 modem which you can set up yourself.
Professional install
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299.
Additional costs apply for non-standard installations if you have complex cabling requirements.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you , and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
The nbn upgrade is a free connection upgrade to Fibre to the Premises (FTTP) technology provided by nbn co ltd.
It gives you access to choose higher speed home internet plans, which will allow you:
- Stream on more devices in ultra HD
- Download faster and experience smoother game play
- Enjoy greater reliability with less interruptions
- Future-proof your home with nbn's fast fibre.
How do I get the nbn upgrade?
To get the upgrade from nbn co ltd. you need to be on an FTTC or FTTN connection in a selected area and meet the nbn requirements for eligibility.
To find out if you're eligible, enter your address in the address checker at the top of the page. If you are eligible, you’ll see a message telling you the upgrade is available. The next steps are easy:
- Choose an eligible high-speed plan
- Fill out the fibre upgrade request form that you'll receive.
- Place your order
The free nbn fibre upgrade is for standard installation only.
Our home internet plans are flexible, allowing you to switch plans as your requirements evolve. If you leave within 24 months, simply return your modem, or pay a $200 non-return fee.
Absolutely! If you’re not happy, let us know within 30 days of connecting and you can leave with no obligations. For new Telstra Home Internet customers. Check out our 30-day Satisfaction Guarantee for the details.
Telstra internet packages include a range of industry-leading security measures to keep you safer online.
- We monitor our network 24/7 using the latest technologies and security controls to protect your personal information.
- We block millions of malicious calls, emails and websites every day.
- We’ve added a new layer of security with 2-step verification so you’re protected by more than a password.
- And we continuously invest in new security capabilities to help stay ahead of new cyber threats.
Things you need to know
Important
Your fixed broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
Typical busy period speeds for Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speeds. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) or Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Service availability
Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Voice services
This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm.
Speed
Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Data allowance
Once you exceed your included data allowance, your download speed will be capped at 25Mbps, and slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
Cancellation
If you cancel your plan in the first 24 months your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or you will charged a $400 non-return fee.
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