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Internet plans
Faster nbn plans are coming
Get on the fast track with new high speed plans launching in September. Save up to $24/mth for 6 months on selected plans right now.
Faster nbn plans require FTTP and HFC tech types on an eligible plan. Offer for new services, ends 1 September. T&Cs apply.
Bring home beautiful internet
Rated first
Rated #1 by the ACCC for nbn average download speeds. We lead in speed!
ACCC, Measuring Broadband Australia, June 2025.
Telstra Smart Modem 4
With more power and better Wi-Fi coverage throughout your home.
Compared to our previous modem. Included for use for new internet with voice services.
Backup connection
Telstra Smart Modem 4 switches to our mobile network in an outage to help keep you connected.
Backup available with eligible plans only. Mobile coverage required. Speeds capped at 25/5 Mbps. Actual speeds may be lower.
24/7 network monitoring
We block millions of cyber threats every day to help keep you safe online.
Step 1. Check your address
Find out what internet plans are available to you.
We found multiple addresses. Please select yours from the list below.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Hybrid Fibre Coaxial technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Premises technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great! You can get connected to nbn®
Available
You can connect to the nbn® network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum nbn speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
Your maximum speed ranges are estimated based on information made available by NBN Co., including the technology type available at your address and past speed data. The speeds you’ll experience may be slower, particularly during busy periods, and can be impacted by things like your own setup and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address. More on maximum speeds
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Unleash your internet potential
Great!
Available
You can connect to the nbn® network via Fixed Wireless technology.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Email my results
Great!
Available
You can connect to Telstra Velocity. Please call us on 1800 008 994 to find out more and connect.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to 5G Home Internet.
We'll perform additional checks when you place your order, to confirm your area has enough 5G capacity for the best possible experience. We'll let you know if there's too many subscribers in your area to complete your order.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Woo-hoo! Your address is nbn-ready.
Available
Make the switch now to secure, fast nbn with Telstra. Your fixed phone line is included at no extra cost and you can keep your existing number.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Need more than one service at this address? Learn about adding an additional service.
Need more than one service at this address? Learn about adding an additional service.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Email my results
Our nbn, ADSL and cable plans are currently unavailable in your area.
Oops, we can’t check your address right now.
Step 2. Choose your no lock-in internet plan
Telstra Smart Modem 4 included for use for new internet with voice services and 5G internet services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
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5G Internet
$85 /mth
Plan price may change.5G InternetAverage busy period speed 7-11pm-
300 MbpsDownload
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30 MbpsUpload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Upload: 5 - 70MbpsOur 5G plans now include a Gen 4 modem. We’re calculating typical busy period plan speeds with that modem. We've included typical speed information from the previous 5G modem to show what our past plans have been capable of.
Speeds experienced may be slower and can vary due to a number of factors and will change over time.Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Upload: 5 - 70MbpsSpeeds experienced may be slower and can vary due to a number of factors and will change over time.
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MbpsDownload
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MbpsUpload
Typical busy period speed range 7-11pm
Download: 30 - 570Mbps
Upload: 5 - 70MbpsSpeeds experienced may be slower and can vary due to a number of factors and will change over time.
Great for:
Streaming HD movies, playing music, working, studying and browsing.
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Basic nbn®
$93 /mth
Plan price may change.nbn®25Typical speeds 7-11pm-
2-23 MbpsDownload
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3 MbpsUpload
Around 50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.50% of customers achieve download speeds greater than 15 Mbps (7pm – 11pm)Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails. -
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Basic nbn®
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$93 /mth
Plan price may change.nbn®25Typical speeds 7-11pm-
25 MbpsDownload
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4 MbpsUpload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/N/B/C and HFC connections.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Great for:
Watching shows on 1-2 devices, browsing the internet, and checking emails. -
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Essential nbn® $14/mth off for 6 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$95 /mth
For 6 months, then $109/mth.For new services. Ends 1 September.
Plan price may change.nbn®50Typical speeds 7-11pm-
50 MbpsDownload
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17 MbpsUpload
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring. For FTTP/B/C, HFC and most FTTN connections.We're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.Great for:
Making a video call while others game or stream shows in HD on up to 2 devices. -
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Essential nbn® $14/mth off for 6 mths
$95 /mth
For 6 months, then $109/mth.For new services. Ends 1 September.
Plan price may change.nbn®50Typical speeds 7-11pm-
68 MbpsDownload
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7 MbpsUpload
Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsWe're unable to estimate the maximum speeds at your address until you're on your new plan.
Typical speeds not available to most FTTC connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
Speeds experienced may be lower due to factors incl. in-home set up/wiring.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.Speeds experienced may be lower due to factors incl. in-home set up/wiring.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsMaximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.This plan’s maximum download speed is supported at your address.Typical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsTypical busy period speed range 7-11pm
Download: 13 - 143Mbps
Speeds experienced may be slower and can vary due to a number of factors including your nbn hardware and will change over time.
Upload: 2 - 15MbpsGreat for:
Making a video call while others game or stream shows in HD on up to 2 devices. -
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$95 /mth
For 6 months, then $113/mth.For new services. Ends 1 September.
Plan price may change.Great for:
HD streaming and gaming on multiple devices, while others work, study and make video calls.-
Free nbn fibre upgrade
Fibre upgrade required for Premium plan. Free upgrade for standard installation only.
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Free nbn fibre upgrade available
Free upgrade for standard installation only.
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Ultimate nbn® $24/mth off for 6 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$105 /mth
For 6 months, then $129/mth.For new services. Ends 1 September.
Plan price may change.nbn®250Typical speeds 7-11pm-
250 MbpsDownload
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22 MbpsUpload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Ultra HD streaming on 2 devices at once - plus keep your gamers and video callers happy.-
Free nbn fibre upgrade
Fibre upgrade required for Ultimate plan. Free upgrade for standard installation only.
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Free nbn fibre upgrade available
Free upgrade for standard installation only.
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Ultrafast nbn® $24/mth off for 6 mths
Free fibre upgrade availableFree fibre upgrade requiredFree fibre upgrade availableFree fibre upgrade required$115 /mth
For 6 months, then $139/mth.For new services. Ends 1 September.
Plan price may change.nbn®1000Typical speeds 7-11pm-
815 MbpsDownload
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40 MbpsUpload
Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail to HFC and FTTP connections only.We’re unable to estimate the maximum speeds at your address until you’re on your new plan.As your nbn connection type is FTTB, Ultimate speed isn’t available at your address.As your nbn connection type is FTTN, Ultimate speed isn’t available at your address.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Ultimate speed is not available.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Ultimate speed is not available.Maximum speeds at your address on this plan:
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MbpsDownload
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MbpsUpload
This plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whyThis plan’s maximum download speed is not supported at your address. Find out whySpeeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Speeds experienced may be lower due to factors incl. in-home set up/wiring. Plan avail. on FTTP and HFC connections only.Great for:
Livestreaming games, watching a show in 8K while others stream in HD on multiple devices, make video calls and more.-
Free nbn fibre upgrade
Fibre upgrade required for Ultrafast plan. Free upgrade for standard installation only.
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Free nbn fibre upgrade available
Free upgrade for standard installation only.
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You'll need a free nbn® fibre upgrade to get [[planname]]
Free upgrade for standard installation only. Additional charges may apply if you require equipment to be installed in a specific location.
Do you have a Telstra nbn service at [[serviceaddress]]?
You'll be asked to create a Telstra account if you don't already have one.
Use the My Telstra app to complete your order with fibre upgrade.
- Open My Telstra, opens in a new window on your smart phone.
- Tap 'Internet and phone' and then 'View or manage your plan'.
- Next tap 'Change your plan' and choose an eligible high-speed plan.
- Follow the prompts to complete your order including the fibre upgrade.
If you're on desktop
Use your smart phone to scan the QR code. If you have My Telstra you'll go directly to Step 3 once signed-in. If you don't have the app, you'll be prompted to download it.
Great! You've chosen [[planname]] with a free nbn® fibre upgrade.
At checkout you'll be asked to create a Telstra account if you don't already have one.
Use the My Telstra app to complete your order with fibre upgrade.
- Open My Telstra, opens in a new window on your smart phone.
- Tap 'Internet and phone' and then 'View or manage your plan'.
- Next tap 'Change your plan' and choose an eligible high-speed plan.
- Follow the prompts to complete your order including the fibre upgrade.
If you're on desktop
Use your smart phone to scan the QR code. If you have My Telstra you'll go directly to Step 3 once signed-in. If you don't have the app, you'll be prompted to download it.
Press Escape to close this dialog.
An internet connection that can fix itself
SmartFix self repair
SmartFix is a clever AI tool that scans for internet connection issues and can solve them automatically - sometimes without you even knowing. SmartFix is available on eligible plans with the Telstra Smart Modem.
Modem included for use with eligible new internet with voice and 5G internet services.
Why choose Telstra Home Internet
No lock-in contracts
Enjoy the flexibility to change your nbn plan monthly, or cancel anytime.
Enjoy rewards with Telstra Plus
Pay less when you use reward points towards tech purchases like phones & accessories. Telstra Plus is free to join.
Control in your hands
The My Telstra app puts you in control of your internet. Check your speed, track your data, pay bills, change plans and more.
Frequently asked questions
Every household is different, so start by thinking about how many people use the internet in your home, and what they use it for. Are there just a few of you streaming and browsing? Or are you a family who all love streaming and gaming at the same time? Then think about speed; generally, the more devices and data-intensive apps being used at once, the higher the speed you’re likely to need. You can compare Telstra home Wi-Fi plans and read the ‘Great for’ descriptions to find which WI-FI plan is right for you.
Different homes have different types of internet available to them, and nbn may not be suitable for you. Is 5G in your area, or do you need satellite?
The easiest way to find out which type of internet is best for your home is to check your address.
Telstra’s range of tech solutions covers nbn, 5G internet, Satellite internet and Opticomm internet. So no matter where you live, we’ll find the best tech solution to suit your home. Check your address now
5G Internet available in select areas and eligible customers only, limited number of services available per postcode. Satellite Home Internet availability subject to Starlink’s satellite network capacity.
We will usually get your Telstra internet plan connected in 3-6 days after processing your order. You'll receive a reference number to track your order. Expect your Telstra Smart Modem in 1-3 days metro or 3-5 days regional. A technician may visit for new connections if you’ve not had a previous connection, with possible charges.
Self install your Wi-Fi modem for $0
Your Telstra internet plan includes the Telstra Smart Modem 4 with Wi-Fi 7 for use, which you can set up yourself in minutes.
Professional install
You can get your nbn modem and gear connected by a Telstra professional technician for a one-off fee of $230.
Additional costs apply for non-standard installations if you have complex cabling requirements.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you, and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
- The nbn upgrade is a free connection upgrade to Fibre to the Premises (FTTP) technology provided by nbn co ltd.
It gives you access to choose higher speed Home Internet plans, which will allow you:
Stream on more devices in ultra HD - Download faster and experience smoother game play
- Enjoy greater reliability with less interruptions
- Future-proof your home with nbn's fast fibre.
How do I get the nbn upgrade?
To get the upgrade from nbn co ltd. you need to be on an FTTC or FTTN connection in a selected area and meet the nbn requirements for eligibility.
To find out if you're eligible, enter your address in the address checker at the top of the page. If you are eligible, you’ll see a message telling you the upgrade is available. The next steps are easy:
- Choose an eligible high-speed plan
- Fill out the fibre upgrade request form that you'll receive.
- Place your order
The free nbn fibre upgrade is for standard installation only.
From September 2025, eligible customers on Fibre to the Premises (FTTP) and Hybrid Fibre Coaxial (HFC) nbn and Opticomm connections who have the Telstra Premium, Ultimate or Ultrafast Home Internet Plan will have access to the speed upgrade.
The new high speed tiers will come with faster wholesale download and upload speeds that are faster than the current nbn plans. These changes can help provide an even better internet experience, particularly for households with multiple connected devices who might be video calling, streaming content in 4K ultra high definition and gaming, all at once.
The nbn speed upgrade will automatically apply to eligible services at no extra cost.
The speeds are:
Telstra Upfront Premium |
Telstra Upfront Ultimate |
Telstra Upfront Ultrafast |
|
|---|---|---|---|
| Current Speed Tier | 100 Mbps download /20 Mbps upload | 250 Mbps download /25 Mbps upload | 1000 Mbps download / 50 Mbps upload |
New Speed Tier For FTTP, HFC nbn and Opticomm connections |
500 Mbps download / 50 Mbps upload | 750 Mbps download /50 Mbps upload | 1000 Mbps download / 100 Mbps upload |
New Estimated Typical Busy Period Speeds (7pm-11pm) For FTTP, HFC nbn and Opticomm connections
|
400 Mbps* download / 40* Mbps upload | 600 Mbps* download / 40* Mbps upload | 815 Mbps download / 80* Mbps upload |
- Current Speed Tier
Telstra Upfront
Premium
100 Mbps download /20 Mbps uploadTelstra Upfront
Ultimate
250 Mbps download /25 Mbps uploadTelstra Upfront
Ultrafast
1000 Mbps download / 50 Mbps upload-
New Speed Tier
For FTTP, HFC nbn and Opticomm connections
Telstra Upfront
Premium
500 Mbps download / 50 Mbps uploadTelstra Upfront
Ultimate
750 Mbps download /50 Mbps uploadTelstra Upfront
Ultrafast
1000 Mbps download / 100 Mbps upload-
New Estimated Typical Busy Period Speeds (7pm-11pm)
For FTTP, HFC nbn and Opticomm connections
Telstra Upfront
Premium
400 Mbps* download / 40* Mbps uploadTelstra Upfront
Ultimate
600 Mbps* download / 40* Mbps uploadTelstra Upfront
Ultrafast
815 Mbps download / 80* Mbps upload
*We don't have enough data to say what the typical busy period (7pm–11pm) speeds will be yet. This information is an estimate. We'll update the speeds when we have more data. Actual speeds experienced may be lower and may vary due to factors including your modem, in-home setup and writing.
The current plan prices won’t change with the nbn speed upgrade in September 2025 - only the speeds they come with will change.
To get the new speeds, you need to have the Telstra Premium, Ultimate or Ultrafast Home Internet Plan and be connected Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) technology.
If you're not on Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC), you'll need to upgrade your nbn connection to access the new speeds and make sure you're on an eligible plan. Learn how on our nbn® tech upgrade page.
Our Home Internet plans are flexible, allowing you to switch plans as your requirements evolve. If you leave within 24 months, simply return your Wi-Fi modem, or pay a $200 non-return fee.
Telstra Home Internet plans include a range of industry-leading security measures to keep you safer online.
- 24/7 network monitoring using the latest technologies to block millions of malicious calls, emails and websites every day.
- 2-step verification via the My Telstra app, so you’re protected by more than a password.
- The latest WPA3 security protocols and advanced encryption in the Telstra Smart Modem 4 to help protect your privacy and data.
Included for use for new internet with voice services and 5G internet services. If you cancel, change to a plan without voice or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee.
Things you need to know
Important
Your fixed broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds.
Find out more about speeds for Telstra customers on the nbn network & Opticomm access network.
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full.
High speeds
Typical busy period speeds for Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speeds. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB) or Opticomm key facts sheet (PDF, 39.8KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra, nbn co or Opticomm supplied equipment or in new developments.
Telstra Smart Modem 4
Mobile backup is available with eligible plans only and to premises in mobile coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads, except on Telstra Upfront Business Internet plans. Actual speeds may be lower due to local conditions and content accessed.
Medical security alarms, lift phones and fire indicator panels
If you have a back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the nbn network or the Opticomm access network and identify what alternatives are available.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Promo codes
To redeem a code, choose your product or plan and add it to your cart to start the checkout process. Apply the code when you’re reviewing your cart, under the heading ‘Promo code’. You have three attempts to add. If you exceed this, the code will be invalid. Once you’ve added the code, your cart will display the discounted price.
Additional charges may apply if you require equipment to be installed in a specific location.
Service availability
Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order.
Voice services
This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm.
Speed
Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.
Data allowance
Once you exceed your included data allowance, your download speed will be capped at 25Mbps, and slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.
Cancellation
If you cancel your plan in the first 24 months your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or you will charged a $400 non-return fee.
Questions about Telstra Home Internet?
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