Consumer or Personal terms

Our Customer Terms

Our Customer Terms for personal or consumer customers sets out our standard customer terms. Under telecommunications legislation, you and we are bound by these terms unless we have agreed differently.

General Terms

To understand your rights and obligations, you should read both the General Terms and the sections that relate to your services or solutions you receive from us.

Telstra Upfront plans

All other Telstra plans

Service Terms


Part A: General


Part B: Phone and broadband services on the nbn network


Part C: Introductory services not available for new sales


Part D: Old plans not available for new sales


Part A: General


Part B: Phone and broadband services on the nbn network


Part C: Introductory services not available for new sales


Part D: Old plans not available for new sales


Post-paid Mobile Plans


Telstra and Boost Pre-Paid Plans (before Feb 2 2021)


Telstra and Boost Pre-Paid Plans (after Feb 2 2021)

General Terms

Service terms

JB Hi-Fi Mobile Pre-Paid Plans – Service Terms


Pricing - Other Mobile Plans


Pricing - Mobile Data Plans


Plans no longer available for new connections


Part A: General


Part B: Cable


Part C: ADSL


Part D: Mobile broadband


Part E: Additional services


Part F: Velocity


Part G: Special offers


Part H: Hardware repayment option


Part I: Email


Telstra Home and Mobile Cap & Office and Mobile Cap


Telstra Rewards Options


Instant Rewards


Telstra Family Calls

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