Global On Demand Technical Services
Expert assistance when you need
Key features
Designed to support your business
Our experts can support you with the most effective setup, configuration, maintenance, and day-to-day management of your cloud and network services.
Expertise and experience to take care of your ad-hoc technical requirements
Get on-demand assistance for advice, escalation support, governance requirements, and more—when you need it, as you need it.
Flexible and affordable payment options
Choose to buy pre-paid block of hours or opt for our pay-as-you-model for your technical services needs.
Support across multiple Telstra Cloud Services
We can provide expert assistance for your Telstra Programmable Network, Cloud Gateway, Cloud Connector, SecureEdge, and Azure and AWS clouds from Telstra.
Best practice architectures and tools
Unlock the true optimised potential of your cloud with on-demand access to our best practice cloud architectures and tools.
Benefits
Leverage Telstra cloud and secure network technologies
We’ll help you make the most of our innovative and adaptable cloud and network technologies to address your specific requirements.
A single point of contact
Rely on our trusted advisors for on-demand support and advice—Telstra is your single point of contact for your cloud requirements.
Cost efficiency
We’ll help improve your cost-efficiency without paying for the expertise in-house or large investments in purchasing support from cloud providers.
More freedom to innovate
Our services help you gain more freedom to innovate because your team can focus on strategic initiatives, not technical issues.
Downloads
How it works
Network and Cloud
| Telstra cloud connectivity | Telstra Programmable Network | Cloud Gateway |
|---|---|---|
| Areas of service (Including but not limited to) |
|
|
- Telstra cloud connectivityAreas of service (Including but not limited to)
- Telstra Programmable Network
- Design and deploy TPN topology.
- Configure and troubleshoot network flow, virtual devices including router and firewall.
- Configure and troubleshoot secure VPN including SSL and IPSEC tunnelling.
- Connectivity to DC and respective cloud providers.
- Technical Consultancy and Design.
- Cloud Gateway
- Configure and troubleshoot Azure network services including defining subnets, vNet Peering, Route tables, IPVPN, ExpressRoute, Load Balancer VPN Gateway and Application Gateway.
- Configure and troubleshoot AWS network services including VPC Peering, Route tables, IPVPN, ACLs, Direct Connect and defining subnets.
| Telstra Security Service | Secure Edge |
|---|---|
| Areas of service (Including but not limited to) | Technical Consultancy and Design
|
- Telstra Security ServiceAreas of service (Including but not limited to)
- Secure Edge
Technical Consultancy and Design
- Architecture Design & Documentation
- SecureEdge Firewall Audit
- SecureEdge firewall best practices
- Troubleshooting
- Deploying Next Gen firewall features (UTM)
- Firewall rules conversion & migration
- VPN Architecture and Deployment (IPSEC , S2S & C2S)
- Geo Redundancy setup
| Telstra cloud services | Azure from Telstra | AWS from Telstra |
|---|---|---|
| Areas of service (Including but not limited to) |
|
|
- Telstra cloud servicesAreas of service (Including but not limited to)
- Azure from Telstra
- Configure and troubleshoot Azure services including Compute, Storage, Security & IAM
- Configure and troubleshoot Azure network services including defining subnets, vNet Peering, Route tables, IPVPN, ExpressRoute, Load Balancer VPN Gateway and Application Gateway
- AWS from Telstra
- Configure and troubleshoot Azure services including Compute, Storage, Security & IAM.
- Configure and troubleshoot AWS network services including VPC Peering, Route tables, IPVPN, ACLs, Direct Connect and defining subnets.
Why Telstra
A comprehensive suite of cloud services
Telstra supports your business at every stage of your cloud journey. Our comprehensive offerings include secure access to market-leading public clouds along with tools and services that enable you to operate more flexibly and cost-efficiently, protect privacy, and unlock value with data insights that drive innovation.
A proven track record
Telstra’s high standard of service is continually recognised locally and regionally for best practice. We are the Australian leader in the Asia-Pacific IDC Marketscape Next Generation Telcos: Telecom Services 2020, which measures alignment with customer requirements in a three- to five-year timeline.
Flexibility and scalability
Connect to major cloud hyperscalers through three diverse connectivity options plus choices on configuration, layer 2/3 connectivity, and reporting. You can also scale your Telstra Cloud Services up and down to meet business growth or seasonal demand.