Things you need to know
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Things you need to know
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T-Box®
In order to get a T-Box, Telstra customers:
- Must have an eligible BigPond® Broadband service and be connected to the modem via an Ethernet or WiFi connection.
Telstra recommends an Ethernet connection for best experience. Where the use of an Ethernet connection is not possible we recommend the use of a Home Network Extender (Powerline or Ruckus). - Need to pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
- You need to be in a digital TV reception area. For more information see www.digitalready.gov.au
- Need to have a registered BigPond Movies account.
To access BigPond Internet TV channels, BigPond Movies and TV shows on demand, BigPond videos on Demand and YouTube, you will need to complete the Movies activation process to access BigPond Movies.Simply log in with your BigPond Broadband username and password, provide a valid Australian credit card for age verification purposes and choose your billing method.
BigPond Internet Channel Streaming and downloading is unmetered for BigPond Broadband members.
Foxtel on T-Box
In order to get Foxtel on T-Box,:
- Telstra customers need an activated T-Box
- Customers need to check your Foxtel on T-Box Eligibility online. Foxtel on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461
- Foxtel on T-Box Service is available in selected areas
- Telstra customers must have a 13 digit account number and a BigPond Turbo® Cable, Velocity or BigPond ADSL2+ plan greater than 5GB.
- Customers must pass a Service Qualification check and their TV and premises must meet minimum requirements.
- The T-Box must be connected to the modem via an Ethernet connection. Telstra recommends an Ethernet connection for the best experience. Where the use of an Ethernet connection is not possible we recommend the use of a Home Network Extender (Powerline or Ruckus).
- Customers need to ensure that your BigPond Broadband plan suits your needs, based on your household’s Internet usage.
- If the speed of your BigPond Broadband service has been slowed because you have exceeded your BigPond plan’s monthly usage allowance, the Foxtel on T-Box and any other Internet based services on T-Box will not work until the start of the next billing cycle.
- Customers can subscribe for as little as one month and change your packages once per billing cycle to suit your needs. Eligible customers can subscribe or unsubscribe online at: telstra.com/tboxsetup
- Foxtel on T-Box makes it easy with no fixed term Foxtel contracts and no termination charges when you cancel your service.
Useful links
- Register my T-Box
- T-Box Accessories
- iPhone App - T-Box Remote Control
Critical InformationSummary - Foxtel on T-Box- Critical Information Summary - Telstra T-Box
- Frequently Asked Questions
Checking you have the latest firmware
Getting the best Wi-Fi performance- Using your T-Box remote control
- We also have a range of user/installation guides designed to help you get the most from your T-Box:
- T-Box User Guide (New) (PDF, 780KB)
- T-Box Getting Started Guide (New) (PDF, 2.3MB)
- T-Box User Guide (Original) (PDF, 13.5MB)
- T-Box Getting Started Guide (Original) (PDF, 2.4MB)
- Netgear Installation Guide (PDF, 203kB)
- Ruckus Installation Guide (PDF, 149kB)
- My Media Quick Start Guide (PDF, 1.28MB)
- Customers will not be able to record, pause, rewind Foxtel on T-Box channels
The viewing experience of your Foxtel on T-Box channels are subject to some broadband network conditions. The conditions you need to note include: - Speed of the Internet connection. The quality of Foxtel on T-Box streaming is dependent on the speed of your Internet connection which may change based on time of the day or other Internet usage occurring. If there are multiple devices (such as gaming consoles, file downloading, etc.) using your Internet connection the Internet connectivity to your T-Box may be impacted resulting in a poor viewing experience.
- Whilst Foxtel on T-Box is unmetered, if your BigPond Broadband service has been slowed because you have exceeded your monthly usage allowance, speeds will be slowed for all usage and any Internet based services on the T-Box will no longer work, including Foxtel on T-Box.
Unavailable Programs – The Foxtel on T-Box service may be required to black out specific programming, from time to time. This is because Foxtel may not have the legal right to broadcast the program over the internet.For a full selection of programs that will be blacked out please visit http://www.foxtel.com.au/whats-on/blackout/
T-Box
- Customers need an eligible BigPond® Broadband service and to pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
Foxtel on T-Box
- Check your Foxtel on T-Box Eligibility online. Foxtel on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461
Please view our terms and conditions link to T&Cs
BigPond channels
| BigPond News Ch 990 | 24-hour continuous news with live crosses to breaking news events This channel is unmetered for BigPond Broadband customers. | |
| BigPond Music Ch 991 | Non-stop music channel so you can watch music videos any time you like This channel is unmetered for BigPond Broadband customers. | |
| SportsFan TV Ch 989 | Tune in and sit back for big news, highlights, profiles and opinion from all the big sport you love; including the all-new sports chat show, The Clubhouse. Add special events and live coverage to make the perfect recipe for those of you who agree that too much sport is barely enough. This channel is unmetered for BigPond Broadband customers. |
| BigPond Live! Ch 919 | Lets you experience live events as they happen streamed directly to your T-Box. This channel is unmetered for BigPond Broadband customers. | |
| BigPond Movies Extra Ch 970 | Shows a sneak peak of new releases for rental this month. This channel is unmetered for BigPond Broadband customers. | |
| AFL TV Ch 987 | 24/7 AFL Action including match replays and updates This channel is unmetered for BigPond Broadband customers. | |
| BigPond Racing Ch 984 | Thoroughbred race meets covered live from around the country with TVN This channel is unmetered for BigPond Broadband customers. | |
| TVSN Ch 920 | Shop when you want, 24 hours a day, 7 days a week This channel is unmetered for BigPond Broadband customers. | |
| EXPO Ch 921 | Australia’s on ly 24 hour TV channel dedicated to infomercials This channel is unmetered for BigPond Broadband customers. |
T-Box and Foxtel on T-Box require separate eligibility checks.
T-Box
Customers need an eligible BigPond® Broadband service and must pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
Foxtel on T-Box
Check your Foxtel on T-Box Eligibility online. Foxtel on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461.
Subscribe
Subscribe to Foxtel on T-Box now
Please check that you have completed the steps shown below before you subscribe to Foxtel on T-Box.Subscribe now
Getting your Foxtel on T-Box is easy. You need:
Broadband
1. A Telstra broadband service
You need a BigPond cable broadband, ADSL 2+ or Velocity service that passes our Foxtel on T-Box eligibility criteria and service qualification checks.
Please read Things you Need to Know
T-Box
Please read Things you Need to Know
Foxtel on T-Box
5. Check your eligibility
You can check if your service is eligible at the Eligibility page.
Your broadband service must be connected to your T-Box via an ethernet cable or a Home Network Extender such as Powerline or Ruckus.
Please read Things you Need to Know
