T-Box® support
It's easy to get started
- Once you have your T-Box, you'll need to register it online. Just follow the simple prompts.
- Now your T-Box is registered, you can register for your free BigPond Movies account.
- If you're eligible, a Foxtel on T-Box subscription option will be made available. Please follow the prompts and choose the packages you want to subscribe to.
- Check your inbox. We'll be sending you an email to confirm your registration details.
- Now it's time to kick back and get comfortable. Your T-Box and all the entertainment it provides is ready to go
VIDEOS
Getting started videos
How to plug in your T-Box
This video helps you get started with T-Box. You'll find it helpful to have your Getting Started Guide and User Guide on hand for reference.
How to set up your T-Box
This video will help you with setting up your T-Box.
General 'How to' videos
How to watch free-to-air and BigPond TV on T-Box
This video shows you how to watch all the digital free-to-air and BigPond TV channels on your T-Box.
How to watch BigPond videos on T-Box
This video shows you how to connect with a range of BigPond videos through your T-Box.
How to use the program guide on T-Box
This video helps you to get the most from your Electronic Programme Guide.
How to use the vertical channel stack on T-Box
Helps explain the vertical channel programme guide on your T-Box.
How to record on T-Box
Shows you how to record your favourite programs on your T-Box.
Using multi-record on T-Box
Shows you how to record multiple TV shows at the same time.
How to use my recordings on T-Box
See how to access and view your recorded programs.
How to extend your recording time on T-Box
How to add time to your free to air (FTA) recordings.
Resolving multi-record conflicts
Shows you how to resolve various conflict scenarios associated with multi-record.
How to access BigPond Movies on T-Box
Get more from your T-Box by accessing the range of entertainment at BigPond Movies.
How to use a home network extender with your T-Box
T-Box and BigPond Broadband internet modem in different rooms? See this video for a solution.
My Media on T-Box videos
My Media on T-Box
This video gives you an introduction to the My Media feature on T-Box, and how you can access your own content like photos, music and videos on your TV.
My Media on T-Box – accessing USB files
This video explains how to access photos, music and videos using home network.
My Media on T-Box – accessing your home network files
This video explains how to access photos, music and videos using home network.
My Media on T-Box – using advanced features
This video explains how to use the advanced features of My Media functionality.
There's a range of accessories that can enhance your T-Box experience. These are particularly useful if your modem or Home Network Gateway is some distance from your TV – or there's wireless interference between your T-Box and your modem.
Ruckus Wi-Fi Home Network Extender
The Ruckus Wi-Fi Home Network Extender provides a point-to-point wireless connection between your T-Box and modem in different rooms, without running any new cabling. It features a smart antenna that reduces the effect of wireless interference that can impact performance.
Netgear Powerline Home Theatre Kit
The Netgear Powerline Home Theatre Kit turns electrical outlets into a high-speed home network connection that you can use to connect your T-Box to your modem. The adaptor has four Ethernet ports and supports up to four devices.
User Guides
Telstra Plus
You already know we can help you with your Telstra products, but did you know that for an additional fee we also offer trusted expertise for a range of different technologies? We call it Telstra Plus. We offer advice; setup and repair services for your PC, laptop and / or game consoles over the phone, or you can book an appointment for one of our technicians to come to your home at a time that suits you. more
Call Telstra Plus today on 1800 170 141
Things you need to know
To find out more about T-Box, see our 'Things you need to know' and 'Terms and Conditions':
T-Box and Foxtel on T-Box require separate eligibility checks.
T-Box
Customers need an eligible BigPond® Broadband service and must pass our service qualification checks. These checks can be performed by our customer service staff in store or by calling 1800 004 461
Foxtel on T-Box
Check your Foxtel on T-Box Eligibility online. Foxtel on T-Box Eligibility checks can also be performed by our customer service staff in store or by calling 1800 004 461.