Telstra Plus IT Helpdesk and in-home services
Access your own technology expert, 7 days a week
Sometimes getting all your gadgets working together can be a little tricky, so we designed Telstra Plus to help you. As well as simple troubleshooting, Telstra Plus is an end-to-end service where our qualified technicians work with you to find a solution to your computer and home network issues.
Our technology gurus can offer advice, set up, and repair services over the phone, or we can make an appointment to come to your home at a time that suits you.
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Remote Login
Enter the 6-digit code provided by your Telstra Plus technician.
Your Telstra Plus All of IT subscription provides you with peace of mind, protection and support. Access up to six Telstra Plus helpdesk sessions (over the phone) for help when you need it.
12 month contract, minimum cost $180
Pick from one of the following services to get your problem solved.
From set up to configuration,network security to connecting your computer, gaming console or tablet, we'll get things working so you don't have to.
We’ll repair your computer so you can relax. From fighting viruses to battling with email and blue screens, you can call us, anytime.
Don’t let your computer become a chore. We’ll make sure it’s optimised for tip top performance, clean as a whistle and running superfast.
For every additional $120 service purchased in one transaction you get a $48 discount and for every additional $192 service purchased in one transaction you get a $52 discount
Things you need to know
Telstra Plus services for personal computers are only available for Windows and Mac OS. You are responsible for all data charges associated with this service. Unless otherwise stated, the cost of any software/hardware is not included in the price of the Telstra Plus service.
If we are unable to perform all or part of the services that we have agreed to deliver, you will not be charged for the service unless the reason we are unable to perform all or part of the services is because you need to upgrade or replace your software and/or hardware or as a result of incorrect and/or incomplete information being provided by you.
For further details on our inclusions and exclusions for each service offering, please see our terms and conditions (PDF, 57KB)
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T-Broadband™ 500GB
- 500GB of broadband usage
- Free Telstra T-Gateway™
- Download line speeds into the home - up to 12Mbps (speeds slowed to 256kbps once 500GB is reached)
- Pay as you go phone services
$100 per month
Term: 24 months. Minimum Cost: $2,448. Min cost based on T-Broadband plan and a $48 activation fee for new Telstra customers.
Speed boosts
- Telstra Speed Boost 1. Increase speed up to 25Mbs for $5 per month
- Telstra Speed Boost 2. Increase speed up to 100Mbs for $20 per month
(These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. Speeds slowed to 256kbps once monthly data usage allowance is reached.)
Calling
- Pay as you go - With a T-Broadband plan, you still have access to a home phone service. Simply pay for what you use with our pay as you go rates
- Local calls: 50c/call
- National calls to fixed line numbers: 50c/min (charged per 60 sec block)
- Calls to Telstra and non-Telstra Mobiles: 50c/min (charged per 60 sec block)
- Flag fall: 45c/call for calls other than local calls
Upgrades
- T-Hub® 2 – A smarter phone for your home
- T-Box® – Entertainment that revolves around you
- Foxtel on T-Box – So you can get even more entertainment from your T-Box®
- T-Hub® 2 Additional Handset – Answer the phone from different rooms by adding up to four additional handsets
Get connected on
1800 TFIBRE
(1800 834 273)
T-Broadband™ 25GB
- 25GB of broadband usage
- Free Telstra T-Gateway™
- Download line speeds into the home - up to 12Mbps (speeds slowed to 256kbps once 25GB is reached)
- Pay as you go phone services
$60 per month
Term: 24 months. Minimum Cost: $1,488. Min cost based on T-Broadband plan and a $48 activation fee for new Telstra customers.
Speed boosts
- Telstra Speed Boost 1. Increase speed up to 25Mbs for $5 per month
- Telstra Speed Boost 2. Increase speed up to 100Mbs for $20 per month
(These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. Speeds slowed to 256kbps once monthly data usage allowance is reached.)
Calling
- Pay as you go - With a T-Broadband plan, you still have access to a home phone service. Simply pay for what you use with our pay as you go rates.
- Local calls: 50c/call
- National calls to fixed line numbers: 50c/min (charged per 60 sec block)
- Calls to Telstra and non-Telstra Mobiles: 50c/min (charged per 60 sec block)
- Flag fall: 45c/call for calls other than local calls
Upgrades
- T-Hub® 2 – A smarter phone for your home
- T-Box® – Entertainment that revolves around you
- Foxtel on T-Box – So you can get even more entertainment from your T-Box®
- T-Hub® 2 Additional Handset – Answer the phone from different rooms by adding up to four additional handsets
Get connected on
1800 TFIBRE
(1800 834 273)
Telstra T-Bundle® Extreme 500GB
- 500GB of broadband usage
- Free Telstra T-Gateway™
- Download line speeds into the home - up to 12Mbps (speeds slowed to 256kbps once 500GB is reached)
- Local and national calls to standard fixed line numbers included
$130 per month
Term: 24 months. Minimum Cost: $3,8. Min cost based on T-Bundle and a $48 activation fee for new Telstra customers.
Calling
- Family Calls Benefit — Unlimited voice calls in Australia between up to 4 eligible mobile services, plus your home phone, on your Single Bill
- Local and national calls to standard fixed line numbers included
- Calls to Australian mobiles included
Speed boosts
- Telstra Speed Boost 1. Increase speed up to 25Mbs for $5 per month
- Telstra Speed Boost 2. Increase speed up to 100Mbs for $20 per month
(These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. Speeds slowed to 256kbps once monthly data usage allowance is reached.)
Upgrades
- T-Hub® 2 – A smarter phone for your home
- T-Box® – Entertainment that revolves around you
- Foxtel on T-Box – So you can get even more entertainment from your T-Box®
- T-Hub® 2 Additional Handset – Answer the phone from different rooms by adding up to four additional handsets
Get connected on
1800 TFIBRE
(1800 834 273)
Telstra T-Bundle® Extend 200GB
- 200GB of broadband usage
- Free Telstra T-Gateway™
- Download line speeds into the home - up to 12Mbps (speeds slowed to 256kbps once 200GB is reached)
- Local and national calls to standard fixed line numbers included
$100 per month
Term: 24 months. Minimum Cost: $2,448. Min cost based on T-Bundle and a $48 activation fee for new Telstra customers.
Calling
- Family Calls Benefit — Unlimited voice calls in Australia between up to 4 eligible mobile services, plus your home phone, on your Single Bill
- Local and national calls to standard fixed line numbers included
- Calls to standard Telstra and non-Telstra mobiles: 30c/min, capped at $2 for up to 20 minutes, 24.7
- Flag fall: 45c/call for calls other than local or national calls
Speed boosts
- Telstra Speed Boost 1. Increase speed up to 25Mbs for $5 per month
- Telstra Speed Boost 2. Increase speed up to 100Mbs for $20 per month
(These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. Speeds slowed to 256kbps once monthly data usage allowance is reached.)
Upgrades
- T-Hub® 2 – A smarter phone for your home
- T-Box® – TV the way you want it
- Foxtel on T-Box – So you can get even more entertainment from your T-Box®
- T-Hub® 2 Additional Handset – Answer the phone from different rooms by adding up to four additional handsets
Get connected on
1800 TFIBRE
(1800 834 273)
Telstra T-Bundle® Connect 5GB
- 5GB of broadband usage
- Free Telstra T-Gateway™
- Download line speeds into the home - up to 12Mbps (speeds slowed to 256kbps once 5GB is reached)
- Local calls included
$80 per month
Term: 24 months. Minimum Cost: $1,968. Min cost based on T-Bundle and a $48 activation fee for new Telstra customers.
Calling
- Family Calls Benefit — Unlimited voice calls in Australia between up to 4 eligible mobile services, plus your home phone, on your Single Bill
- Local calls included
- National calls to standard fixed line numbers: 30c/min, capped at $2 per call up to 20 minutes, 24/7
- Calls to standard Telstra and non-Telstra mobiles: 30c/min, capped at $2 up to 20 minutes, 24.7
- Flag fall: 45c/call for calls other than local calls.
Speed boosts
- Telstra Speed Boost 1. Increase speed up to 25Mbs for $5 per month
- Telstra Speed Boost 2. Increase speed up to 100Mbs for $20 per month
(These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not operated by Telstra. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. Speeds slowed to 256kbps once monthly data usage allowance is reached.)
Upgrades
- T-Hub® 2 – A smarter phone for your home
- T-Box® – TV the way you want it
- Foxtel on T-Box – So you can get even more entertainment from your T-Box®
- T-Hub® 2 Additional Handset – Answer the phone from different rooms by adding up to four additional handsets
Get connected on
1800 TFIBRE
(1800 834 273)
T-Voice™ Reach
If you’re after a great home phone plan that helps keep the costs down, T-Voice Reach could be it.
$49.90
per month.
T-Voice Reach includes:
Calling
- Monthly charge of just $49.90
- Local calls included
- National calls to standard fixed line numbers: $1/call
- Calls to standard Telstra mobiles: 36c/min, capped at $1 for calls up to 20 minutes, 24/7
- Calls to non-Telstra mobiles: 36c/min, capped at $2 for calls up to 20 minutes, 24/7
- 45c flag fall for calls other than local and national calls
Get connected on
1800 TFIBRE
(1800 834 273)
T-Voice™ Plus
Get the confidence, convenience and value of our most popular plan – T-Voice Plus. Ideal if you make regular national calls to standard fixed line numbers.
$33.95
per month.
T-Voice Plus includes:
Calling
- Monthly charge of just $33.95
- Local calls: 20c/call
- National calls to standard fixed line numbers: 20c/min, capped at $2 per call up to 3 hours between 7 PM and 7AM; and $2 up to 20 minutes between 7AM and 7PM
- Calls to standard Telstra mobiles: 36c/min, capped at $2 for calls up to 20 minutes, 24/7
- Calls to non-Telstra mobiles: 36c/min, 24.7
- Flag fall: 45c for calls other than local calls.
Get connected on
1800 TFIBRE
(1800 834 273)
T-Voice™ Budget
T-Voice Budget is a great option for low income and light phone users.
$22.95
per month.
T-Voice Budget includes:
Calling
- Monthly charge of just $22.95
- Local calls: 30c/call
- National calls to standard fixed line numbers: 25c/min, capped at $3 per call up to 3 hours between 7 PM and midnight every day
- Calls to standard Telstra mobiles: 36c/min, capped at $3 for calls up to 20 minutes between 7 PM and midnight every day
- Calls to non-Telstra mobiles: 36c/min, 24.7
- Flag fall 45c/call for calls other than local calls.
Get connected on
1800 TFIBRE
(1800 834 273)
T-Voice™ Ultimate
If your family really likes to talk, the feature-packed T-Voice Ultimate is the perfect solution.
$89.90
per month.
T-Voice Ultimate includes:
Calling
- Monthly charge of $89.90
- Unlimited local and national calls to standard fixed line numbers included
- Calls to standard Telstra mobiles: 36c/min, capped at 50c for calls up to 20 minutes, 24/7
- Calls to non-Telstra mobiles: 36c/min, capped at $1.50 for calls up to 20 minutes, 24/7
- 45c flag fall for calls other than local and national calls
Get connected on
1800 TFIBRE
(1800 834 273)
Other services