Why do I get an error when setting up auto recharge?
Search suggestions will appear below the field as you type
No results found
Take me to
If you get the error 'Auto recharge unavailable' when you're setting up auto recharge, it may be because:
- you're not the account holder
- you don't have an active recharge
- your current recharge is expiring within the next 24 hours.
Before trying again, make sure:
- the account holder sets up auto recharge
- you've got an active recharge, if you don't, recharge your Pre-Paid first
- your recharge is not due to expire within 24 hours.
If you're still having trouble setting up auto recharge, message us.
Rather get in touch? Let's get you connected
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Contact us
We're here to answer your questions.
In store
Find your nearest Telstra store or Wi-Fi hotspot.