Why is my Telstra TV freezing?
This article explains what to look for if your Telstra TV is freezing or slowing down.
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Troubleshooting
Check your internet connection
- Make sure all your cords are plugged in correctly
- Turn your modem off, wait 30 seconds then turn it on again.
Check your internet speed
- To find out how fast your internet is right now, open a browser on your computer and use the Telstra speed test
- Check to see if there is anything that may be slowing it down.
Check if you've gone over your data allowance
- View your data usage on your smartphone or tablet in the My Telstra app
- View your data usage online with My Telstra.
What if I've gone over my data allowance on my Telstra home internet service?
If you need more data for your Telstra home broadband service, consider changing your plan, explore our home internet plan.
Still having trouble?
Sign in to My Telstra for further troubleshooting tips.
If the steps above have not resolved this error, please contact us.
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