Privacy at Telstra
Purpose
Telstra is committed to protecting and maintaining the privacy of your personal information. In doing so, Telstra has adopted a set of privacy principles in accordance with the Commonwealth Privacy Act 1988 and Telecommunication Act 1997.
Privacy and Privacy Principles
Telstra's Privacy Policy sets out our commitment to the protection of your personal information. Telstra's Privacy Principles outline all the ways we protect your personal information, how and why we collect it, how we may use and disclose it, how we keep it secure and accurate, as well as how you may access it. The principles also set out the methodology that we adopt when considering the introduction of new technology or services.
Your personal information held by Telstra may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and your Telstra PIN, username or password as well as information relating to the services that we provide to you.
Policy (PDF, 42KB)Telstra's Privacy Principles (PDF, 175KB)
Telstra's Privacy Statement
Our Privacy Statement describes how Telstra collects, uses, discloses and secures the personal information it collects from individuals. For more information, view Telstra's Privacy Statement.
How to contact us
If you have any questions in relation to privacy, please contact us on 1800 039 059 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to privacy@online.telstra.com.au.
