SmartDelay – Telstra Plus

A new benefit product for Telstra Plus Gold tier members, where members can register their international flight, and if their flight is delayed by more than 60 minutes, the member is eligible to enjoy free airport lounge access at select lounges. 

SmartDelay is provided to Telstra Plus Gold tier members flying overseas. The benefit is available to the main passenger and up to four additional passengers on the same journey. 

1. The offer is only available in the My Telstra app.   
2. On the My Telstra app, go to Offers. You can find this on the top points summary panel on the home screen of the My Telstra app.  
3. Select the SmartDelay promo tile. 
4. Answer the qualifying questions to ensure you’re eligible for Smart Delay for your specific journey. 
5. Once you’re qualified and want to redeem your once-per-year unique code, press Generate access code.  
6. Once you press Generate access code, you’ll have 6 months to use your code to register a flight and will no longer be eligible for a new code until the new calendar year, regardless of whether the code is used to register your flights or whether your flight is delayed. 
7. Copy your one-time use unique code to Telstra Plus SmartDelay and follow the flight registration process. 
8. During the flight registration process, you’ll need the names of all passengers as they appear on their passport or boarding pass and the flight number of each flight (up to five legs) of your journey. 
9. Once you complete this process, you can sit back and relax, and the SmartDelay service will handle the rest. You’ll automatically be notified via SMS and/or email with your lounge pass voucher in the event of delays over an hour.  Your lounge pass voucher will provide instructions for locating eligible lounges. 

Yes. Flight delays caused by events outside the airline’s control (such as extreme weather or air traffic control issues) may not qualify.  

Flights that are cancelled or rescheduled for the next day (24 hours after the flight's scheduled departure time) will not be deemed delayed and will be handled by the airline directly via their own compensation process.  

Once per calendar year, per member.

No, you only receive one registration benefit per calendar year. 

No, this is a complimentary benefit for Telstra Plus Gold tier members.   

See SmartDelay Frequently Asked Questions

Please contact the Telstra customer service team.

Available to Telstra Plus Gold tier members. Eligibility criteria and T&Cs apply.  

Eligibility  

You must be an active Telstra Plus member with active Telstra services at the time of activating your promotion code.  

Key Terms  

Offer is available via the My Telstra app only.    

Only one promotional code is available to each Telstra Plus Gold tier member per calendar year, regardless of whether that code is used to register a flight or whether your flight is delayed.   

Once a promotional code is retrieved from your Telstra Plus account, you will have 6 months to use it to register a flight.   

Promotional code is only available for international journeys.   

Each promotional code can be used to register the main traveller plus 4 additional travel companions that are on the same journey.  

SmartDelay is only applicable for flight delays over 60 minutes, based on the flight tracking system of Collinson Insurance Services Limited.  Lounge passes are not available where flights are cancelled or rescheduled to 24 hours after the flight's scheduled departure time (which will be handled by the airline directly via their own compensation process). Lounge passes are provided on a non-transferable, non-refundable and non-changeable basis.  

Flight delays caused by events outside the airline’s control (such as extreme weather or air traffic control issues) may not qualify.   

In the event of an eligible delay, the main traveller will receive their lounge voucher via email and SMS along with the lounge vouchers for each registered travel companion.  

SmartDelay lounge vouchers are not valid at all airport lounges; check the SmartDelay partner list https://loungefinder.loungekey.com/Pass for participating venues.  

Access to airport lounges is subject to availability and lounge operator terms and conditions. 

In the event that a lounge is not available, you may still benefit from special dining offers at selected cafes and restaurants, subject to relevant terms and conditions. 

Once issued to a passenger, each lounge voucher will be valid for 24 hours. 

Telstra Plus SmartDelay is powered by Collinson. Read the SmartDelay terms of service. SmartDelay terms and conditions are subject to change; refer to the Telstra Plus SmartDelay for the latest information.

Important Reminders  

Always check your eligibility and register your flight at least 2 hours before departure.  

Ensure your contact details are correct to ensure you receive time-sensitive notifications.  

Need Help?  

For assistance with SmartDelay, contact SmartDelay support. For lounge entry issues, please speak to lounge staff directly.