Manage your Pre-Paid
My Account is the convenient and easy way to manage your Pre-Paid mobile account, on your compatible mobile or on a computer – whatever suits you best. If you have other services with Telstra, and have registered to My Account already, your Pre-Paid service information will be available through your existing My Account registration.
Log in to
My Account Online
- set up Telstra SMS Recharge®
- make a recharge
- check your balance
- check expiry dates
- change your offer
- buy Plus Packs
- view account and call history
- modify low credit alerts
- download activity statements
- download Tax Statements
- set up a recharge from your bank account
- update payment details
- update your details
My Telstra Pre-Paid
on Facebook®
- recharge
- check your balance
- check expiry dates
- check recharge and usage history
- change your offer
- buy Plus Packs
- send credit to friends using Credit Me2U®
- request Credit Me2U® transfers from Facebook friends
- share your recharge activity on Facebook
- easy to register
- link your Facebook Account to your Pre-Paid Mobile number
- once linked, no username or password required
Dial #100#
on your mobile
- make a recharge
- check your balance
- check expiry dates
- change your offer
- buy Plus Packs
- view account and call history
- use CreditMe2U®
Visit BigPond®
on your mobile
- make a recharge
- check your balance
- check expiry dates
- change your offer
- buy Plus Packs
- view account and call history
- use CreditMe2U®
My Pre-Paid app for Android™-powered smartphones
My Pre-Paid is the smart way to manage your Telstra Pre-Paid service on your eligible Android™ handset. To get started, download the app (normal download charges apply) and then you can:
- recharge
- check your balance
- check expiry dates
- change your offer
- buy Plus Packs
- view your account and call history
- use Credit Me2U®.
If you need help, simply tap the app's ‘Talk to us’ icon. My Pre-Paid is unmetered so, once you've downloaded it, it's free to use in Australia.
My Pre-Paid is currently available on the following Android smartphones:
- HTC Desire C
- HTC Wildfire
- HTC Wildfire S
- Huawei Ascend Y201
- LG Optimus L3
- LG Optimus Spirit
- Samsung Galaxy Ace
- Samsung Galaxy Ace Plus
- Samsung Galaxy Y
- Telstra Active Touch
- Telstra Frontier
- Telstra Smart Touch
- Telstra Smart Touch 2
- Telstra Urbane
Things you need to know
Facebook is a registered Trade mark of Facebook, Inc
My Account using #100# on your mobile
Step 1: Dial #100# on your Telstra Pre-Paid mobile
Step 2: Choose an item in the menu by pressing 'answer' to input a number
My Account using BigPond® on your mobile
Step 1: Enter the BigPond portal on your WAP enabled Telstra Pre-Paid mobile
Step 2: Scroll across to select the 'My' tab and then scroll down to 'My Account'
