Mobiles & Plans

Help & FAQs

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Troubleshooting

Get a PUK code to reset your mobile PIN, to unlock your mobile

SIM card registration error

View your mobile phone manual online

 

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Managing calls

Extend ring time before calls divert to MessageBank®

Block or unlock your phone number when placing a call

Set up MessageBank®

Keep MessageBank secure

 

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Mobile phone Help & FAQs

Set up mobile internet

What's free to browse on BigPond® Mobile

24x7 Android App

Help with your bill

 

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Apple® iPhone™ Help & FAQs

Activate iPhone

Get help with iPhone

24x7 iPhone App

 

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Pre-Paid Help & FAQs

Unlock your Pre-Paid mobile for use on other networks

Pre-Paid credit expiry periods

 

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Brochures and guides

International Roaming Pocket Guide (PDF, 441kB)

Pre-Paid Mobile Offers Pricing Guide (PDF, 1.7MB)

Pre-Paid Welcome Guide (PDF, 2.4MB)

Bring Your Mobile to Life (PDF, 3.6MB)

Help

Ask the forums

Useful links 

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