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BigPond® Satellite
Plans for Satellite
| Plan name | Price | Monthly Usage3 | Additional Usage (Cents/MB after allowance) |
|---|---|---|---|
| 256/642 500MB | $10495 | 500MB | 15c/MB |
| 512/1282 500MB | $12495 | 500MB | 15c/MB |
| 512/1282 1GB | $15995 | 1GB | 15c/MB |
| 512/1282 2GB | $24995 | 2GB | 15c/MB |
| 800/1282 4GB | $49995 | 4GB | 15c/MB |
Join or upgrade or call 1800 220 030 (Mon 8am to Fri 8pm AEST)
Minimum package cost of a satellite plan on an 18-month contract is $2987.10 for the 256/64 500MB plan, $3347.10 for the 512/128 500MB plan, $3977.10 for the 512/128 1GB plan, $5597.10 for the 512/128 2GB plan and $10097.10 for the 800/128 4GB plan (based on category 1 urban installation). Additional usage and early termination fees may apply.
Frequently asked questions
Things you need to know
1. Provided you have a clear line of sight to the satellite.
2. Speeds are theoretical network maximum speeds. Actual customer speeds are less and vary due to a number of factors such plan selected, internet traffic, site server capacity and other factors.
3. Monthly Usage means your total data transfers (metered downloads and uploads) for each calendar month. 1 Gigabyte (GB) is 1,000 Megabytes (MB). Unused Monthly Usage forfeited.
4. You can change plans once per month or billing period.
What is it
Enjoy the benefits
- Connect almost anywhere in Australia1
- Forget about the need for ADSL or cable access - and 2-way Satellite means you won't
- even need a phone line
- Peak network download speeds of up to 800kbps2, 10-20 times faster than a dial-up connection
- Network multiple computers with one satellite connection
How does it work?
BigPond Satellite Broadband lets you access the internet from virtually anywhere in Australia, even without a phone line, as long as there's a clear line of sight to the satellite.
Your satellite service is installed for you and will include a satellite dish, cabling and modem.
The satellite equipment installed at your home or office sends and receives signals to and from the satellite. The information that is exchanged between the satellite, your dish and satellite equipment is securely encoded and decoded by a special satellite modem attached to your computer.
Satellite Ethernet Gateway
Satellite customers can connect multiple computers to the internet, using a BigPond Satellite Ethernet Gateway, without installing additional software.
Find out more about the Satellite Ethernet Gateway.
Frequently asked questions
Features
Ability to switch between plans, free of charge4
One BigPond email address (mailbox storage 1GB)
Up to 14 additional mailboxes per account
Free network anti-virus and anti-spam
Exclusive member offers on BigPond Shopping from some of Australia's top retailers.
Installation fees
BigPond® Satellite Broadband must be professionally installed. Once your application has been processed, BigPond will contact you to arrange a convenient time for installation to take place. Check the Set-up tab for more on installation fees.
Cancellation and reconnection
If you cancel your contract before the end of the 18 months, the cancellation fee will be pro-rated for the amount of the contract term left to run.
Our base cancellation fee is $699, so if you cancel with 6 months left on your contract, you will be charged $699 x 6/18 = $233.
If you reconnect your BigPond Satellite service after it has been temporarily disconnected for non-payment, we will charge you $108.90 (provided your satellite equipment is still in place and mounted/aligned). For reconnection charges that apply in other instances (for examples, if you are moving house), please see Part E - Satellite of the BigPond service section of Our Customer Terms.
If you need to reconnect your BigPond Satellite service, please contact us.
Set Up
BigPond® Satellite Broadband must be professionally installed. Once your application has been processed, BigPond will contact you to arrange a convenient time for installation to take place.
Setting up Satellite in your home
BigPond Satellite Broadband requires the installation of a satellite dish, cabling and a standard single-ethernet port (HN7000S) modem.
A BigPond technician will install a 74cm, 98cm or 120cm satellite dish on your roof if your installation is standard, or on a pole if your installation is deemed to be complex. If a 180cm satellite dish is required, the technician will mount the dish on a pole and connect it to your standard modem.
Once the satellite modem software is installed, your service should be working before the technician leaves the premises.
Please note: If you are in a rented premises, or one governed by a body corporate, you will need written approval from your landlord or the body corporate before your satellite equipment can be installed. You should also check with your local council, in case you need to submit a Development Application to install a satellite dish.
Standard Modem
Installation Location | Installation | Total | ||
|---|---|---|---|---|
Urban (zone 1) | $699.00 | $399.00 | $0.00 | $1,098.00 |
| Rural Major (zone 2) Communities of 2,500 to 10,000 people | $699.00 | $499.00 | $0.00 | $1,198.00 |
| Rural Minor (zone 3) Communities of 200 to 2,500 people within a Telstra standard charging zone | $699.00 | $499.00 | $0.00 | $1,198.00 |
| Remote (zone 4) Communities of less than 200 people, or any community not within a Telstra standard charging zone | $699.00 | $699.00 | $1.10/km (round trip) | $1,398.00 + |
The prices above are for a standard installation, which is classified as a standard roof or wall mount.
Additional charges
- The total cost for a remote standard service does not include travel, which is charged at $1.10/km from the designated Telstra base to the customer's premises and back.
- If a 120cm or 180cm dish is required, the customer will incur a $150 dish surcharge.
- If you require a pole mount either by request or to meet Telstra's Wind Ratings, an additional charge of $550 will apply for Telstra to install the pole. Alternatively, the additional charge will be $220, for Telstra to supply the pole for a self-installation prior to Telstra dispatching a technician to install the satellite equipment.
- If you request a site survey, or if on the day of installation any information that was provided in the customer's prequalification is shown to be incorrect (for example, no clear line of sight), you will be charged $110 for the site visit fee. In these cases, the technician will carry out a site survey to determine what exactly is required (i.e. additional equipment and labour) to complete the installation. This site survey document is signed by you on the day, and sent to our Telstra Contracts Officer for approval. Once approved, the customer will be provided with a summary of the additional charges for their non-standard installation. Once approved, we will proceed with the installation.
Networking
It's easy to connect your BigPond Satellite Broadband to a server or LAN so you can access the internet from a number of computers. This works for both Windows and Macintosh as well as Linux operating systems.
Please note: BigPond technical support only extends to the first connected computer.
New satellite members who choose the standard single-port (HN7000S) modem option can network computers by simply buying a router.
Existing members on satellite plans can purchase the Ursys Busibox Ethernet Gateway Device, which provides broadband routing, firewall and all the applications you need to manage and control an internet domain.
Also, existing satellite members using the DW4000 modem have the option of upgrading to the network-ready 4 Port Ethernet Gateway unit (DW4020) for a $900 surcharge, or the HN7000S modem for $1200. The DW4020 lets you network up to four computers and Ethernet printers.
Also read the minimum system requirements section.
Frequently asked questions
System requirements
After you submit your application to join BigPond online, we will confirm your computer and building specifications with you to ensure they meet the minimum requirements.
Minimum System Requirements
Your computer must meet the minimum requirements below:
| Processor | Pentium 500MHz or equivalent |
|---|---|
| Operating System | English version of either Windows 2000 (SP4) Professional or Windows XP (SP1 & SP2, 32 bit). Macintosh 10.0 + is supported with the add-on 4 Port Ethernet Gateway unit (DW4020) or the HN7000S modem. Windows Vista is only supported with the add-on 4 port Ethernet Gateway unit (DW4020), or the DW6000 or HN7000S modems. We do not provide technical support for, or install Satellite on Linux, Windows Server Editions or 64 bit Windows Operating systems |
| Memory | 128 MB RAM (Windows 2000) 256 MB RAM (Windows XP) |
| Port | 1 free Ethernet port |
| Hard Drive | 150 MB free space |
| Disk Drive | CD or DVD Drive |
| Internet Browser | Internet Explorer version 5.5 + |
| Display | SVGA display 800x600x256 colours + |
Notes:
1. Depending on configuration, performance will vary.
2. Your computer must be standalone to connect to BigPond Broadband Satellite. You cannot connect with a LAN or any type of sharing or networked environment.
Technical Support Service
BigPond offers technical support 7 days a week, 24 hours a day, to BigPond Satellite Members with the following systems:
| Hardware | Any PC or Macintosh that meets the minimum system requirements above Any Telstra Satellite Device, Australian Communications Authority Approved 28.8, V.34 or above modem |
|---|---|
| Operating System | Windows 2000 (SP4) Windows XP (SP1 & SP2, 32bit) Mac OS X v10 to 10.4 |
| Software | Internet Explorer 5.5 - 6.0 Safari 1.2 Outlook Express 5.5 - 6.0 MS Outlook Cable Login Client Wireless Broadband Connection Client BigPond Assist & Toolbar |
| Not supported | PCs in a LAN or sharing environment. (This includes PCs that have two network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk). Any additional PCs connected to a network. Any version of MS Windows or MAC OS not listed above as supported. HTML programming, Domain Names, Editing registry settings. Servers such as Web Servers, Mail Servers, FTP Servers. Linux, Unix, FTP Software, Netscape, Opera, MS FrontPage & Ms FrontPage Express. |
If you are a BigPond Member and you need technical help, please contact us.
Minimum Building Requirements
Your geographical location and building specifications combined determine whether or not your installation will be classed as standard. If your
installation is not standard, we will conduct a site survey for a fee of $110. A BigPond technician will visit your premises and outline how the
installation can be carried out.
Some of the specifications that are deemed to be within the standard installation are outlined below. However, even if these are met, your
geographical location may mean your premises require further investigation to check whether the installation is standard - for example, you may be
classified to be within a cyclone-prone area.
- Building must be < 7.2m in height from ground to gutter
- Roof pitch must be < 35"
- Clear line of sight must be available in the north-western direction (free from trees, buildings etc)
- Roof surface is tin or ceramic tile.
Frequently asked questions
Our Customer Terms for BigPond Satellite.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
What is it?
Coverage throughout Australia1
Enjoy the benefits
- Connect almost anywhere in Australia1
- Forget about the need for ADSL or cable access - and 2-way Satellite means you won't
- even need a phone line
- Peak network download speeds of up to 800kbps2, 10-20 times faster than a dial-up connection
- Network multiple computers with one satellite connection
How does it work?
BigPond Satellite Broadband lets you access the internet from virtually anywhere in Australia, even without a phone line, as long as there's a clear line of sight to the satellite.
Your satellite service is installed for you and will include a satellite dish, cabling and modem.
The satellite equipment installed at your home or office sends and receives signals to and from the satellite. The information that is exchanged between the satellite, your dish and satellite equipment is securely encoded and decoded by a special satellite modem attached to your computer.
Satellite Ethernet Gateway
Satellite customers can connect multiple computers to the internet, using a BigPond Satellite Ethernet Gateway, without installing additional software.
Find out more about the Satellite Ethernet Gateway.
Things you need to know
1. Provided you have a clear line of sight to the satellite.
2. On the 800/128 4GB plan. Actual speeds will be slower and will vary depending on plan selected, internet traffic, site server capacity and other factors.
Our Customer Terms for BigPond Satellite.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
Switch to BigPond®
Make the switch to BigPond simple with Rapid Transfer
Rapid Transfer means you can quickly and easily move your ADSL service between participating service providers, without needing to disconnect and reconnect your broadband service.
It's a free, convenient service (although remember to check with your existing ISP whether any early termination charges will apply for cancelling your service).
- You won't need to cancel your existing broadband connection - we'll do it for you
- If you're eligible, you can take advantage of some great BigPond offers along the way
Just choose the Rapid Transfer option when you join online. We'll take care of everything else. Don't worry if your current ISP doesn't participate - you can still make the move to BigPond.
Once you join BigPond, we'll contact you to get you online with BigPond Broadband as fast as possible.
Our Customer Terms for BigPond ADSL, BigPond Cable and BigPond Velocity.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
