Call
13 22 00
About MessageBank
or call 13 2200
MessageBank provides a personal answering service if your phone line is busy or you can't get to the phone. You don't need extra equipment like answering machine tapes, and you also get greater flexibility on Call Waiting - if you don't want to interrupt your call, let MessageBank take your message.
Pricing
The standard price is $6.00 per month per service, there is no connection fee and message retrieval is free from most Telstra fixed phones anywhere in Australia.
MessageBank is provided at no extra cost on HomeLine® Ultimate, Reach and Together Plans.
This feature can be included in the HomeLine Features Package.
Availability
MessageBank is available on most tone phones throughout Australia.
Message Notification to Mobile Service
You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone1. It's easy to set up. Please see the 'How do I use it?' tab.
MessageBank Features
| Feature | MessageBank |
|---|---|
| Personalised greeting | Yes |
| PIN security | Yes |
| Remote Access | Yes |
| Max. message length | 5 min |
| Message storage | |
|
14 days |
|
7 days |
| Number of messages stored | 60 |
| Hangup messages | Yes |
| Access number | 125 101 |
| MessageBank Call Back2 | Yes |
| Message notification to Telstra mobile service | Yes |
Things you need to know
- Retrieval from a mobile service is charged at standard mobile retrieval rates.
- Standard call charges apply. Does not apply to Telstra Talking Text messages.
MessageBank is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
or call 13 2200
How do I use it?
or call 13 2200
Please see our FAQs for instructions on how to use this feature:
How to activate Message Notification to Your Mobile
Message Notification to Mobile can only be activated from your fixed line service.
- Call the messaging service by dialling 125 101 (MessageBank services).
- Select ‘Message Notification to Mobile’ from the main menu by pressing 4. Listen to the prompts and enter the 10 digit Telstra mobile number when requested. The mobile number will be checked to confirm that it is billed by Telstra.
- If the number is not an active Telstra mobile number the following recording will be played: "The number you entered is not a mobile billed directly by Telstra, or was entered incorrectly. Please check and re-enter the number, or press * to return to the main menu."
- If the number is a valid Telstra mobile number the following recording will be played: "Message notification to mobile 04xxxxxxxx is being set up. In the next few minutes we'll try calling this number. The call will need to be answered and the instructions followed for the mobile user to accept and turn on the service. If the mobile is off or out of range we'll continue to try over the next hour. If confirmation isn't completed within the hour message notification will not be set up, and you'll need to repeat the activation process. Please remember, if the mobile phone you registered is no longer directly billed by Telstra, the service will be cancelled automatically."
- If the number is not an active Telstra mobile number the following recording will be played: "The number you entered is not a mobile billed directly by Telstra, or was entered incorrectly. Please check and re-enter the number, or press * to return to the main menu."
- A confirmation call is made to the nominated Telstra mobile number. If the call is answered the following recording is played: "A MessageBank mailbox has been set up to send a text message notification to this number when a message is received in the mailbox. If you wish to accept this service press 1. Otherwise press * or simply hang up to cancel." Pressing 1 will activate the Message Notification to Mobile service.
