Telstra
Home phones and teletypewriters
We have a range of products with features to support you if you're having difficulty accessing standard telephone services.
Accessibility and disability
Accessibility and inclusion for everyone
Over four million Australians identify as living with disability. We're helping people stay connected with accessible products, services and career opportunities.
Online accessibility
Our website is compatible with assistive technology
Find out how we're making our website more accessible and what assistive tools you can use to support your online experience.
Centre for accessibility Australia
Australian Access Awards 2023 Winner
Telstra.com was awarded Corporate Website of the Year at the Centre for Accessibility Australia Access Awards 2023. These awards have been recognising organisations and individuals for their exceptional commitment to delivering remarkable results for Australians living with disability since 2019.
Thank you to everyone involved in achieving this award and for your ongoing commitment to making our digital world accessible.
Congratulations to all the nominees and winners at this year's event.
Accessible devices and services
We're committed to making sure our products are accessible. We can also help you find other devices and services.
External
Latest guide to accessible communication devices
Visit this website to get an up-to-date guide to mainstream and assistive communication products to help you.
External
Resources for the Deaf or hard of hearing
Helping you connect by providing information and services you can use to make a phone call and connect online.
How we support the community
Inclusive employment
Championing careers for all
Our priority is to ensure everyone experiences a smooth and inclusive employee journey with us.
A word from our employees living with disability
Related links
Priority Assistance
If you depend on a functioning home phone due to a life-threatening medical condition, we prioritise the repair.
Learning digital skills
We're helping all Australians build their digital skills so they can become better connected and thrive in this digital world.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
Telstra's Accessibility & Inclusion Action
Through our latest 'Accessibility Action Plan' we are driving meaningful and sustainable change for people with disability.
Rather get in touch? Let's get you connected
Online help & support
Find answers to your frequently asked questions.
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
National Relay Service (NRS)
If you're a TTY user or have difficulty with speech or hearing, call the NRS.
Reach out to us
We're here to answer your questions.