Our Customer Terms

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South Brisbane Business Fibre

Business IP Broadband

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 52KB) or Word format (DOC, 104KB).

  • About the Business IP Broadband section
  • What is Business IP Broadband?
  • Availability
  • Minimum commitment
  • Terms on which we provide the Business IP Broadband service
  • Specific terms for a Broadband site service
  • Service levels
  • Fees and charges
  • Cancellation and termination
  • Changes and additional services
  • Special meanings

Broadband IP Access

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 64KB) or Word format (DOC, 113KB).

  • About the Broadband IP Access section
  • What is the Broadband IP Access service?
  • Connecting a Broadband IP Access service
  • Access and features charges
  • Changing your service
  • Service assurance
  • Equipment
  • Special meanings

Connect IP Broadband

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 114KB) or Word format (DOC, 145KB).

  • About the Connect IP Broadband section
  • What is Connect IP Broadband?
  • What is a Basic Internet Gateway?
  • Supplied equipment
  • Optional features
  • Service levels
  • Fees and charges
  • Cancellation and termination
  • Changes and additional services
  • Special meanings

Telstra Business Broadband FTTP

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 168KB) or Word format (DOC, 209KB).

  • What is the Telstra Business Broadband FTTP service?
  • Access speeds and traffic allowance
  • Standard features
  • Connection charges
  • Monthly charges
  • Other charges
  • Business Broadband FTTP Extras
  • Service assurance and network performance
  • Other work we do for you
  • Special meanings

Telstra Internet Direct (FTTP) Volume Based Multi-site

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 155KB) or Word format (DOC, 175KB).

  • What is the Telstra Internet Direct (FTTP) Volume Based Multi-site service?
  • Standard features
  • Connection charges
  • Monthly charges
  • Other charges
  • Other features
  • Temporary services
  • Service assurance and network performance
  • Other work we do for you
  • Special meanings

Telstra Remote Telemetry (FTTP)

This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 96KB) or Word format (DOC, 136KB).

  • About the Telstra Remote Telemetry (FTTP) section
  • What is Telstra Remote Telemetry FTTP?
  • Site services
  • Terms on which we provide a site service
  • Supplied equipment
  • Advanced Radius
  • Head end connection
  • Service levels
  • Fees and charges
  • Cancellation and termination
  • Changes and additional services
  • Special meanings


    Telstra Secure (FTTP)

    This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 95KB) or Word format (DOC, 135KB).

  • About the Telstra Secure (FTTP) section
  • What is Telstra Secure (FTTP)?
  • Site services
  • Supplied equipment
  • Advanced Radius
  • Head end connection
  • Service levels
  • Fees and charges
  • Cancellation and termination
  • Changes and additional services
  • Special meanings 

    Argent IP
    This part of the South Brisbane Business Fibre Section of Our Customer Terms contains the topics listed below. You can view this document in either PDF format (PDF, 95KB) or Word format (DOC, 135KB).

 

Please note: It takes up to 48 hours for amendments to the Customer Terms to be uploaded to this site.

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