Our Customer Terms

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Service Assurance and Provisioning Commitment

Service Assurance & Provisioning Commitment

You can view this section of Our Customer Terms in either PDF format (PDF, 319KB) or Word format (DOC, 603KB). It contains the topics listed below.

  • Recent Changes
  • Term of Section
  • General Terms and Conditions
  • Services
  • General Description of Customer Select Assurance
  • General Description ff Customer Select Maintenance Options
  • Response Time and Restoration Target
  • Charges
  • Telstra Products and Services Assurance Levels
  • Access Audio and Access Video Services Assurance
  • Austpac Dedicated (48 Kbit/S - 128 Kbit/S) Service Assurance
  • Additional Works Charges
  • Flexible Maintenance Option - Flexpac
  • Flexpac Service Guarantees
  • General Description of Telstra’s Standard Provisioning Commitment
  • Recorded Telstra Commitment Date
  • Telstra Products and Telstra Provisioning Commitment Levels
  • Summary of Telstra Provisioning Commitment
  • Tpc Rebate
  • Interpretation

Useful Links

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