Business and Government Terms

Our Customer Terms sets out our standard customer terms. To understand your rights and obligations, you should read both the General Terms and the section that relates to your service or solution.

If you are a Small Business Customer these General Terms apply to you. You can view them in either PDF format (PDF, 184KB) or Word format (DOC, 105KB). For any service, you are a small business customer if you do not resell your service and: 1) you are a business and use your service primarily for business purposes, did not have the chance to negotiate the terms of your contract with us, and have an annual spend with us of less than $20,000; (2) you are not a business but use your service primarily for business purposes; or (3) you use your service primarily for personal purposes, but that service is of a kind ordinarily acquired for business use. More details available inside these General Terms.

If you are a corporate customer these General Terms apply to you. You can view them in either PDF format (PDF, 184KB) or Word format (DOC, 105KB). For any service, you are a corporate customer if you are a business who acquired your service primarily for business purposes, and either had the chance to negotiate the terms of your contract with us, or have an annual spend with us of more than $20,000. More details available inside these General Terms.

Under telecommunications legislation, you and we must comply with these terms unless we have agreed differently.

 

Please note: It takes up to 48 hours for amendments to the Customer Terms to be uploaded to this site.

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