Contact Telstra

Contact us

We're here and ready to help. Find out how to get in touch online, on the phone, or in person.

Help in your hands

Contact us up to four times faster in the My Telstra app. Troubleshoot problems, manage your account and more. We'll know what services you have and connect you to the right expert by phone or chat.

Get in touch with My Telstra

Other contact options

Chat with us

If you don't use My Telstra, you can still chat with us online.

Chat now

Call us

Talk to us and get the help you need. See our contact centre hours.

Call 13 22 00

Visit a store

Speak with one of our experts in-person at a Telstra store.

Find a store

Specialised support

First Nations

Dedicated support for Aboriginal and Torres Strait Islander customers.

Multilingual support

Speak with us in your preferred language.

Priority Assistance

For customers with life-threatening medical conditions.

Payment assistance

Helping you stay connected when times are tough.

Compassionate care

We're here to help when someone has died.

Domestic & Family Violence

Get help to stay connected safely.

Let us know

Feedback and complaints

Good or bad, we'd love to hear from you. Share your thoughts.

Scams and security concerns

We take customer privacy and computer security seriously. 

Damaged equipment

Tell us about damaged equipment like payphones, manhole covers, pillars and cables.

More ways we can help

Online help & support

Find answers to your frequently asked questions.

Get help

Business customers

Get help and support if you're a business customer.

Business contact

Former employees

Send your query to the People Solutions team.

People Solutions

Media and other

Get in touch for media, investor, and corporate enquiries.

Other enquiries