Telstra - TIPT Resources

The Telstra IP Telephony Resource Centre provides a wealth of resources for you – whether you are a phone user, receptionist, call centre operator or customer administrator.

The Telstra IP Telephony Call Centre provides a mechanism for incoming calls to be queued and distributed to Agents. The Call Centre Supervisor has management capabilities to monitor and assist Agents, and to manage the queued calls in real time. TIPT Call Centre offers two packages to suit varying needs. You can choose a Call Centre Standard or upgrade to more advanced features with Call Centre Premium.

Call Centre Premium

Call Centre Premium has all of the features of the standard package plus enhanced functions to suit larger call centres and provide more personalised service.

Use this quick suite of tests to confirm your network is ready for your TIPT installation.

Telstra IP Telephony gives customers greater control over their service through an easy-to-use web portal. Customers can perform administrative tasks, configure features in real-time and manage day to day tasks of their business’ IP Telephony service.

Here you’ll find the minimum Hardware and Software Requirements for Telstra IP Telephony clients.

Telstra IP Telephony provides phone users with new ways of managing their services through the combination of handsets, desktop clients, personal web pages and voice messaging to provide greater power, control and flexibility in communicating with others.

Telstra IP Telephony provides receptionists with new ways of managing and screening inbound calls through a PC-based Console application, specifically developed for receptionists and attendants to provide greater power, control and flexibility.

Download Telstra IP Telephony desktop client applications, such as Telstra Telephony Toolbar, miReception, Call Centre, Adobe Flash and Oracle Java, which add flexibility and advanced features to your Telstra IP Telephony service.

Telstra is updating the Telstra IP Telephony (TIPT) platform with new features and enhancements to features.

Join us to get support and advice about TIPT products and services, discuss the latest products and share your knowledge.

Hosted on the Telstra network, Telstra IP Telephony is a flexible subscription-based service ideal for large offices, branch offices and remote site, or contact centres.

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Find out about the recent changes to the TIPT service.

TIPT Resources

Call Centre Standard

Call Centre Premium

Configuring your service

Customer administrator

Hardware and software requirements

Phone users

Receptionist

TIPT Application downloads

TIPT platform major upgrade

Training feedback

What's new

Contact channels

Useful links