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Managed Data Networks
Businesses trying to manage their own data in-house often find the exercise costly and complicated. Then there’s the associated risk of possibly not having best-practice backup procedures in place, which is why many businesses prefer to outsource the job to us.
Our Managed Data Networks (MDN's) are simple and cost-effective. We can provide end-to-end management of your network, while our wide range of solutions help to ensure your business is operating at its best and first to exploit any new technologies. Please note that we will not manage our competitors’ data networks.
Our solutions are scalable and can be customised to your needs. They can be easily integrated with your current Telstra services. And our economies of scale provide you with an opportunity to reduce the total cost of ownership. Having Managed Data Networks also enables you to realign your IT resources to more strategic activities and focus on core business. The service is designed to help you maximise the value of your network investment, operate at your peak and innovate quickly.
There are two Managed Data Networks bundles to choose from or you can opt for a customised service. Our bundles are convenient, pre-packaged solutions offering CPE, installation, commissioning, as well as management and maintenance, all for a simple monthly fee. We offer both reactive and proactive management type.
Reactive MDN Bundle
Provides management on a reactive basis whereby you contact the help desk when you detect a fault, since we do not proactively poll equipment. This suits sites such as small branch offices, where network availability is less critical.
Proactive MDN Bundle
Provides proactive monitoring and alarming, plus response, diagnosis and repair. This service suits mission-critical sites.
Both MDN Bundles offer:
- 24/7 service coverage, 365 days a year, based on either a 12, 24 or 36 month term
- Router or LAN Switch components bundled into a single monthly payment with no up-front fees
- Choice of Cisco and/or Juniper routers and switches
- Full design and commissioning services with professional on-site installation
- Four-hour (where available) device maintenance replacement
- Monthly activity reporting
In addition to monthly activity reporting, the Proactive MDN Bundle includes Online Reporting plus the option of Written Analysis Reporting.
Enjoy end-to-end management of your solution
By combining Managed Data Networks and SLA Premium, we can provide enhanced SLAs that you can customise for the end-to-end management and assurance of your service inclusive of Telstra data carriage. Please note that we will not manage our competitors’ data networks.
Improve business performance
MDN's can improve both network operations and application performance, helping you to enhance productivity, collaboration and customer service.
Better management and visibility
Four tiers of management with inbuilt flexibility enable you to customise the management level for each site. The Proactive Management tier offers complete visibility from the core network to our devices, with enhanced, integrated reporting and alarming. When deployed with Telstra SLA Premium we can offer customised, enhanced SLAs for the end-to-end management of your total service including Telstra data carriage. Please note that we will not manage our competitors’ data networks.
Opportunities to improve financial outcomes
Replace capital expenditure with a more predictable operating cost that leverages our economies of scale. We can optimise the management of your equipment lifecycle and provide expert resources, tools and systems, helping you to identify opportunities to minimise your costs in these areas. You can also reduce the time and cost of managing multiple vendors.
Simplicity and flexibility
MDN offers simple service tiers, as well as bundled offers using different technologies from leading vendors. You can easily customise services, gear them up or down, or add optional services as required with minimal risk and delays.
We offer a range of security options to suit the level of protection you need at each site. For greater protection, we offer government-grade security that complies with the Defence Signals Directorate ‘Protected’ level of certification. This provides IPSec encrypted, site-to-site and management links and management servers hosted in an ASIO T4 rated facility.
Help to minimise business risk
Choose a management option that suits the importance of each site to help you optimise operations and minimise risk in a cost-effective way. We also offer design consultancy and can recommend and implement network configuration and dimensioning. This will help you develop low-risk strategies, and assess the impact of introducing new business applications or technologies.
Focus on core business
By us providing day-to-day operational support, both in our Operations Centre and on site, you can reduce the burden on IT staff and allow them to concentrate on activities that deliver greater value to your organisation.
Why you should choose our Managed Data Networks:
- Scale: We can manage a customer network environment with the scalability, reach and agility required to help you to innovate rapidly, compete more effectively and maximise the value of your network investment.
- Visibility: Provides a unique, single interface to our powerful Next IP™ network and Next G® network.
- High security: We have the only Australian networks with ISO 27001 security certification.
- A platform for growth: Our Managed Data Networks offers a platform for business growth in the future providing access to new and emerging ICT capabilities like Unified Communications, security and cloud-based computing.
- Experience and capability: We offer access to deep network and solution expertise, extensive industry accreditations, advanced technologies from leading vendors and work to best practice methodologies.
- Commitment: We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement.
- A single source of expertise: We offer wide experience, innovative services, advanced technologies and world-class infrastructure in complete and integrated solutions from a single source of expertise.
Another option is to have a customised or tailor-made Managed Data Network for your business. We offer an extensive solution portfolio to meet your changing business needs. Each solution offers options for management functionality, reporting and analysis to catering for mission-critical and less critical business needs. Learn more about our solutions below.
Application Visibility and Usage Reporting
These days networks are extremely complex and there are a lot of them, making their management more difficult while hindering performance. It’s only when a network is truly visible that you can make informed decisions on how to improve it.
Branch Office IT Consolidation
When it comes to IT consolidation a holistic approach is vital. Branch Office IT Consolidation can increase your productivity and improve cost-efficiencies across a fragmented enterprise.
Integrated Service Desk
Our integrated service desk provides a single point of contact for businesses and technical support staff across multiple products and services, including voice, data, mobiles and agreed third parties. Our team takes ownership of your problem until it’s resolved, keeping you informed throughout.
Enhance the performance of your WAN with our Managed Router service. Proven and cost effective, our highly qualified engineers use the latest tools to monitor, manage and report on your routers and networks.
Improve the performance of your Wide Area network (WAN) while identifying opportunities for lowering your costs. Our Managed Switch service supports the complete lifecycle of your LAN network including network assessment, planning, purchase, design and deployment. There’s also 24/7 monitoring and management.
With the increasing number of applications competing for bandwidth these days, improved transparency of operations is crucial. Our Managed Data Networks Reporting Services can give you the visibility you need to help optimise the performance of your business.
As security threats rapidly evolve and become more sophisticated, many organisations require additional assurance that networks and data will not be compromised. Give your LAN routers and switches the highest levels of protection with Proactive Secure.
Telstra Business Resumption Service
When systems go down, organisations need to recover quickly to avoid financial loss and image damage. Our Business Resumption Service is a 24/7 response unit tasked with getting your voice and data infrastructure up and running as quickly as possible.
Ensuring that the applications on your Wide Area Network (WAN) are performing at their best is vital for productivity. WAN Optimisation is a simple, convenient and cost-effective way of doing this, freeing up your internal IT resources.
This is an extension or alternative to a wired Local Area Network (LAN) in a building or campus. It’s an ideal way for people to connect and access information when a wired LAN is not practical. It can also help you to boost productivity by allowing staff to access the network away from their desks.
This is an integrated managed solution using accredited wireless CPE and the Telstra Next G® network to access your Wide Area Network (WAN). It’s a simple, secure and cost effective way for staff to connect and access business information while away from their desks.