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In the knowledge economy, a powerful ICT backbone can provide the collaboration and communications tools your organisation needs to stay competitive.
In a time of volatile markets, cautious borrowers and increased regulation, rapid access to information and ideas can make all the difference. With Telstra’s help, you can connect more powerfully with customers, collaborate anywhere to achieve a fast competitive edge, and share expertise across your entire operation. This can help you deepen customer relationships, lift productivity and expand cost effectively into new markets.
Just some of what Telstra’s ICT capabilities enable your organisation to do.
Provide access to experts
Contact centre, unified communications, video conferencing and collaboration solutions help your customers connect with staff and experts how, when and where it suits them.
Captivate customers with personalised apps
Telstra cloud solutions support value-added services, including messaging and location-based solutions that let customer’s access online information services, buy products on the go and more.
Promote products with digital signage and video-enabled kiosks to generate interest, while financial planners and lenders can meet customers virtually in dedicated video rooms.
Deliver convenient alerts
Telstra Integrated Messaging lets customers request SMS alerts so they know when wages are deposited, payments are processed or their account balance is low.
Provide a consistent high level of service
Resolve queries, seize opportunities to upsell and cross-sell, and get to know your customers’ needs with integrated services, knowledge management tools, customer analytics and skills-based routing.
Harness video to engage customers and staff
Telstra Content Management Services and our Content Distribution Network let you deliver large volumes of content to TVs, desktops, smartphones, tablets, ATMs, kiosks and digital signage.
Improve staff engagement and productivity with smart collaboration, training, real-time voice, video and data, email and instant messaging on a range of devices.
Create time-saving apps
Give staff cloud-based mobile apps so they can submit applications on the spot, model products visually and view data on smartphones, tablets and laptops.
Increase the reliability of assets
With Telstra machine-to-machine technologies and fleet management solutions, you can take advantage of timely data transmitted from vehicles, ATMs, in-branch kiosks and other assets.
Spot opportunities with integrated financial, management, sales and customer information via Telstra’s powerful cloud-based SAP® enterprise resource management solutions.
Enhance knowledge management
Share customer, product, sales, commission and other data efficiently with partners in our highly secure cloud via Telstra Business Process eXchange.
Reduce expansion risk and cost
With secure, compliant and standardised configurations for branch offices, contact centres and data centres, you can easily establish new branch offices and services.
Things you need to know
SAP ® is a registered trademark of SAP AG in Germany and in several other countries