Telstra Packaged Speech Solutions

Telstra Packaged Speech Solutions are a suite of hosted speech applications that can be customised to help meet your specific customer service requirements. They allow you to handle customer calls quickly and effectively without the need for additional staff or investment in costly infrastructure.

Packaged Speech applications can be used to conduct informational calls, check order status and handle revenue generating calls, such as making reservations.

Telstra Packaged Speech Solutions are powered by Voxify Automated Agents® and are hosted on Telstra's speech platform, so they can be scaled up quickly for peaks in call traffic.

Handle advanced customer calls

Telstra’s Packaged Speech Solutions are hosted self-service applications that have the conversational skills to handle advanced customer service calls.

Connect your customers to the right service

The solution can tailor a combination of speech applications to connect customers quickly and accurately to desired services with fewer queue delays, less misdirected calls and reduced inbound numbers.

Ensure business continuity

The solution is designed to provide geographic redundancy and user-managed variable load capability within the Telstra network.

The Telstra difference

We’re a leader in the deployment of large speech solutions. Hosted centrally and securely on Telstra’s network, you get carrier grade reliability and the option to scale up as your business requirements grow.

Meet individual business needs

Enterprise and government organisations can tailor Telstra Packaged Speech Solution applications to meet their individual business and industry requirements.

Key uses for specific industries include:

• Entertainment and media - account payments, confirmations, event finder, service interruptions, subscriptions, ticket bookings and availability.
• Financial services - account management, banking, branch and ATM finders.
• Healthcare - claim status, doctor and pharmacy finders, prescription requests, account management.
• Hospitality - confirmations and cancellations, hotel information, account loyalty, rate finders and reservation bookings.
• Insurance - account management, claim status and eligibility information.
• Retail - gift cards, inventory status, lead capture, account loyalty, ordering and status, shopping, store finder, catalogue requests.
• Travel - fare finder, flight status, frequent flyer details, passenger notifications, reservations and confirmations.
• Utilities - account payments, connections and cancellations, service requests.

Inbound integration

Telstra Packaged Speech Solutions integrate with inbound services, such as Priority One3®, Priority 1300® and Freecall™1800, as well as our extensive range of contact centre solutions.