Software update

Connection Manager

Windows and Mac users can download the Telstra Pre-Paid Mobile Broadband Connection Manager for USB devices.

Download for the Telstra Pre-Paid Mobile Broadband Connection Manager:

When downloading this update, your recharge balance will not be affected.

The Telstra Pre-Paid Mobile Broadband Connection Manager can send and receive SMS. Just open your Connection Manager and click on the My Messages button to get started.


Once you plug the USB modem into your computer, your Telstra Pre-Paid device should install itself and automatically load the Telstra Pre-Paid Mobile Broadband Connection Manager. Just click on the Connection Manager and use your regular browser to get onto the internet.

If you're having problems, below are a few things to check:

What Mobile Broadband devices are compatible with the $2 and $30 SIM-only starter kits?

Customers can try the following instructions to change the settings to use a BigPond or non-Telstra device with their Telstra Pre-Paid SIM card.

Do you have an active SIM card in the device?

If you haven't already done so, you'll need to activate the SIM card online or call 125 8887. If you're calling from a non-Telstra phone and cannot connect on this number, call 13 2200 and when prompted say 'Pre-Paid'.

Is your Telstra Pre-Paid account in credit?

If your account is showing your balance as $0, you'll need to top up your account by purchasing some additional credit.

If you're using your device:

USB device – click on 'My Account' on your Connection Manager

Wi-Fi device

When not using your device:

Visit My Pre-Paid Account

Find out more about recharging

Are you in a Telstra network coverage area?

The Telstra Pre-Paid Mobile Broadband Connection Manager will show this with up to five bars of signal strength. Sometimes you may find that moving from one spot to another may help.

More troubleshooting help

If you're still having difficulties, please contact us on 125 8880 for assistance (from a non-Telstra phone call 13 2200 and say 'Pre-Paid').

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