- Telstra Ventures
- Telstra Consumer and Country Wide
- Telstra Business
- Telstra Enterprise and Government
- Finance & Strategy
- Telstra Media
- Human Resources
- Legal Services
- Project New and Customer Experience
- Sensis Pty Ltd
- Corporate Affairs
- Telstra Innovation, Products and Marketing
- Telstra International Group
- Telstra Operations
- Telstra Wholesale
Telstra Ventures invests in breakthrough companies that are strategically important to Telstra. Its investment strategy is focussed on high growth opportunities that offer technology and solutions which leverage Telstra’s assets and enable Telstra to offer new products and services to its customers. Based in Australia and Silicon Valley, Telstra Ventures works closely with quality entrepreneurs to build significant companies. Telstra Ventures is a corporate venture capital group founded in 2011 as a wholly owned subsidiary of Telstra Corporation.
Telstra Consumer and Country Wide
Telstra Consumer and Country Wide is responsible for serving customers in metropolitan, regional, rural and remote areas of Australia. It provides telecommunications products and services, from home and mobile phones and devices, to fixed and wireless internet and Pay TV services. It is also responsible for mass marketing channels including Telstra’s call centres, Telstra online and consumer marketing. With a retail footprint spanning almost 300 branded stores around the country, complemented by a strong network of partner and pre-paid sales channels, Telstra Consumer and Country Wide touches millions of customers each year.
Telstra recognises that small and medium businesses are the growth engine of the Australian economy. Telstra Business specialises in meeting their unique communication needs and enabling them to get the most from today’s amazing, but complex, technology. To do this Telstra has tailored a range of technology products and services which keep businesses connected to their customers. These include compelling fixed line, broadband and mobile services as well as the latest cloud computing solutions.
To be there to support small and medium business when they need assistance, Telstra has dedicated business consultants available on the phone or online via a live internet chat team available 24 hours a day, seven days a week. Across Australia there is a network of around 90 Telstra Business Centres, who are small businesses themselves, to provide communication and technology advice for small businesses in their local area. For medium to large businesses, Telstra has dedicated account teams to look after their unique technology needs.
Telstra Enterprise and Government
Telstra Enterprise & Government (TE&G) is the leading provider of network based solutions and services to enterprise and governments in Australia.
TE&G provides unique and integrated voice, data and mobile services and solutions to around 1,250 enterprise and government customers in Australia, and offer a growing range of differentiated and world-leading products and solutions delivered over the Telstra Next IP™ and Next G™ networks.
Finance & Strategy
Finance & Strategy is responsible for Telstra’s financial support, strategy development and corporate policy functions. They include strategy, mergers and acquisitions, treasury, risk management and assurance, tax, corporate planning, reporting and analysis, investor relations and corporate security and investigations. In addition, Finance & Strategy is responsible for the financial management of the majority of Telstra's fixed assets, including network assets.
Telstra Media is responsible for managing Telstra end-to-end media capacities including Sensis, BigPond, Trading Post, IPTV, FOXTEL and other content agreements.
The consolidation of Telstra’s media business into a single division in 2012 is designed to increase our focus, drive new opportunities and better utilise Telstra’s many media assets.
This includes investing $100 million over four years to upgrade media infrastructure which will help bring to life Telstra’s vision for the connected home and enable Telstra’s enterprise and business customers to more effectively deliver broadcast-quality video streaming services to end-users over any device connected to the internet.
Human Resources is responsible for all our human resources matters including organisational design, implementation of people and culture initiatives, leadership development, talent management, health, safety and the environment, professional development and all employment and remuneration policies.
Legal Services provides operational and strategic legal support and advice across the company, with lawyers from Legal Services serving clients in all strategic and corporate centre business units.
Project New and Customer Experience
The Project New and Customer Experience business unit exists to drive improved customer service and satisfaction outcomes across Telstra. Project New is a company-wide program to simplify Telstra’s business, improve customer service and save unnecessary costs.
Sensis Pty Ltd
Sensis Pty Ltd is a wholly owned subsidiary and Australia's leading information resource. Sensis is responsible for our advertising and information services including White Pages®, Yellow Pages™, Whereis® and Citysearch®.
Corporate Affairs manages Telstra’s public policy and corporate communications.
The corporate communications and public affairs portfolio includes media relations, employee communications, social media and online communications, corporate citizenship (including the Telstra Foundation) and external relations.
The group’s external relations responsibility includes government relations at every level and regulatory positioning and negotiation, including assessment of regulatory risks, advice and counsel to business units, preparation of submissions to industry regulators, and the facilitation of regulatory compliance through advisory services and the management of a regulatory compliance assurance program.
Telstra Innovation, Products and Marketing
The Chief Marketing Office within TIPM is responsible for the overall brand, sponsorship, promotion and advertising direction of Telstra. It also delivers data-driven customer insights that put the customer at the centre of everything Telstra does.
Telstra International Group
Headquartered in Hong Kong, Telstra International Group manages Telstra's international assets and connectivity. These include CSL - Hong Kong's leading mobile operator, Telstra Global's networks and managed services business and the China-based search and advertising businesses.
Telstra Operations is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services across those networks. The group's portfolio also includes:
- identifying emerging technologies and representing Telstra in the setting of industry technology standards
- the build, augmentation, integration and cutover of communication networks and systems
- provision and support of IT infrastructure, architecture and applications, and IT business integration to all Telstra lines of business
- design, build and management of data centres to support cloud computing and data hosting services for Telstra lines of business and Telstra customers
- operation of Telstra's network platforms, internet-based products and services and customer networks and devices
- activation and fault repair of all customer services across Australia
- delivery of network-centric professional services, managed services and outsourcing services for enterprise and government customers
Telstra Wholesale provides a wide range of wholesale products and services to the Australian domestic market including fixed, wireless, data and internet, transmission and IP, interconnection, access to our network facilities, and retail/rebill products. Telstra Wholesale now also serves Global Wholesale markets to satisfy growing internet and high bandwidth needs.