- National Broadband Network (NBN) rollout information
- Frequently Asked Questions
- About the NBN
- Telstra and the NBN
- Provide Feedback
What is the National Broadband Network (NBN)?
The NBN is a Federal Government initiative to ensure all Australians can choose high-speed broadband. A network of fibre to the premises services will be rolled out on a region-by-region basis, to 93 per cent of Australia’s premises. This network will be built and maintained by NBN Co, a Government Business Enterprise.
Where NBN Co doesn’t roll out fibre to the premises (seven per cent of premises), fixed wireless and satellite technologies will be used to deliver high-speed broadband services.
The NBN is a long-term project that’s planned to be completed around 2021. Construction is in the early stages and services are limited to a small number of sites around the country.
On 23 June 2011, Telstra reached agreements with NBN Co and the Australian Government to participate in the roll-out of the NBN. The agreements are dependent on various pre-conditions including approvals from the Australian Competition and Consumer Commission (ACCC) and a majority of Telstra shareholders.
At our October 2011 Annual General Meeting, 99% of Telstra shareholders who voted strongly supported the Board’s recommendation to participate in the roll-out of the NBN. This vote was an important step in the process we commenced more than two years ago. There’s one further step before we can participate in the NBN roll-out – and that’s the ACCC’s approval of our Structural Separation Undertaking and Migration Plan.
If the agreements are implemented, NBN Co has agreed to use, and pay for, access to parts of Telstra’s infrastructure as it rolls out the NBN. We’ve agreed to progressively stop providing fixed line services, including phone and broadband services over our copper and HFC cable networks, and migrate services onto the NBN as it’s rolled out. We’ll continue providing Pay TV services on our HFC cable network.
Customer relationships and contracts will stay with Telstra and we’re committed to providing our customers with superior value through our market-leading products.
Detailed information on the Definitive Agreements can be found on Telstra's Investor Relations website.
Telstra’s interim agreement with NBN Co
Telstra has signed an interim Wholesale Broadband Agreement (WBA) with NBN Co that will expire on 30 November 2012. This interim agreement is another important step in the process towards preparing to offer Telstra services over the National Broadband Network (NBN).
Get involved and talk to us
As we get more NBN news to share, we’ll update telstra.com.au with all the latest information, so check back regularly. In the meantime, if you live in or run a business in one of the initial roll-out areas, please contact one of our fibre connection specialists on 1800 TFIBRE (1800 834 273) from 8am — 8pm Monday to Friday and 9am - 5pm on Saturdays (AEST). If you contact us outside these hours, we’ll be happy to take your details and arrange for a call back the following day.
National Broadband Network (NBN) rollout information
What happens to the existing copper telephone network under the National Broadband Network rollout ?
Under Telstra's agreements with NBN Co and the Commonwealth, Telstra will progressively retire the existing copper telephone network, region by region, 18 months after the NBN is rolled out in the region.
NBN Co will regularly publish a 12 month rollout schedule that shows which areas are due to be connected. Based on this published information from NBN Co we will provide customers the expected copper disconnection date for each area
We will give our customers plenty of notice before the NBN is rolled out in their area and advise them of the steps they need to take to prepare for the new network. More information on Telstra's services over the NBN is available here www.telstra.com/unlockamazing.
You'll notice that the copper network will not be turned off until well after the NBN is rolled out in a region and replacement Telstra services will be available before the copper service is withdrawn.
Frequently Asked Questions
The National Broadband Network is a Federal Government initiative to provide all Australians with the ability to choose high-speed broadband. The aim of the NBN is to make a ‘Fibre To The Premises’ (FTTP) broadband connection available to 93 per cent of Australia's premises. The remaining 7 per cent of premises will be provided with access to high speed broadband via either fixed wireless or satellite technologies. It is currently anticipated the network will be completed in 2021What is 'fibre to the premises' (FTTP)?
Fibre to the premises is a communications network technology that involves connecting homes and businesses with an optical fibre cable which can be used to provide a range of high-speed broadband services and phone services.
The NBN is a wholesale network and NBN Co is a wholesale network provider. This means that telecommunications companies who have signed an agreement with NBN Co (called Retail Service Providers - RSPs) will buy services from NBN Co and use them to provide services for sale to consumer and business customers. Therefore, all of your service needs will be delivered through us or another RSP, just like today.
If you're with Telstra for your home phone or internet - we’ll contact you.
NBN Co will connect your home to the fibre network by installing cabling and equipment both inside and outside your home. You will not have access to NBN products until Telstra has also completed their installation. Once you have access to NBN Internet you can take advantage of the extra speeds (on our fastest NBN plans) and new services that NBN will enable.
Some multi dwelling units may not be connected to the NBN. Please call 1800 TFIBRE (1800 834 273) to confirm availability within an NBN rollout region. Depending on the layout of your building, some equipment may be centrally installed — but each apartment would still have its own Network Termination Device.
If you rent, you’ll need to get the owner of your property to agree to the installation of the equipment used to connect to the NBN, including where it’s installed within your home. We suggest you inform the landlord of your NBN Co appointment time so the landlord can choose to be present or available by phone should any questions arise about the placement of NBN Co equipment in the home.
The National Broadband Network is owned, operated and maintained by NBN Co.
Your agreement will be with your Retail Service Provider – such as Telstra - so you won’t need to contact NBN Co directly to arrange connecting your home to the NBN. When you connect to the NBN, your first connection appointment will be with NBN Co. They install the NBN equipment in your home. We’ll arrange this appointment for you. Also, during roll-out NBN Co may approach you and offer to do some preparatory work, but connection to a service using NBN optic fibre will be via your chosen RSP such as Telstra. For more information, visit the NBN Co website
Our plans and pricing are available here.
BigPond Ultimate Velocity® plans on the NBN provide download line speeds in to the home up to a maximum of 100Mbps. BigPond Elite Velocity® plans on the NBN provide download line speeds in to the home up to a maximum of 25Mbps. These speeds exceed the capabilities of some content servers and personal computers. Actual speeds will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of users and performance of interconnecting infrastructure not owned by Telstra. Devices connected by Wi-Fi may experience slower speeds than those connected by ethernet cable.
We have a range of high speed broadband plans. Find out more.
About the NBN
The NBN is a Federal Government initiative to ensure all Australians can choose high-speed broadband. The NBN is expected to be built over a ten-year timeframe with the aim of making a ‘fibre to the premises’ (FTTP) connection available to 93% of Australia’s premises. For premises where optical fibre isn’t available, fixed wireless and satellite technology will be used.
A Government-owned company called NBN Co will build and maintain the network. It will sell access to retail service providers (RSPs) like Telstra.
These RSPs can use the network to provide voice, broadband and other data services to their customers.Further information
Telstra and the NBN
Telstra entered into negotiations with NBN Co and the Federal Government in mid-2009. In December 2009, we formalised the terms of engagement with NBN Co for negotiation of our potential participation in the NBN roll-out.
In 2010, we signed a Financial Heads of Agreement with NBN Co regarding our potential participation in the roll-out of the NBN.
On 23 June 2011, Telstra reached agreements with NBN Co and the Australian Government to participate in the roll-out of the NBN. The agreements are dependent on various pre-conditions, including approvals from the Australian Competition and Consumer Commission and Telstra shareholders.
At Telstra’s Annual General Meeting on 18 October 2011, Telstra shareholders strongly supported the Board’s recommendation to participate in the NBN roll-out. 99% of shareholders who voted endorsed the NBN resolution. This vote was an important step in the process Telstra commenced over two years ago.
If approved, NBN Co has agreed to use, and pay for, access to parts of Telstra’s infrastructure as it rolls out the NBN and we’ve agreed to progressively stop providing fixed line services, including phone and broadband services over our copper and HFC cable networks and migrate those services onto the NBN as it’s rolled out. We’ll continue providing Pay TV services on the HFC cable network.
Customer relationships and contracts will remain with Telstra and we’re committed to providing our customers with superior value through our market-leading products.
Detailed information on the Definitive Agreements can be found on Telstra’s Investor Relations website.
You can find more information on the first release sites on NBN Co’s website.
What is NBN Co’s roll out schedule?
NBN Co will provide regular announcements of their 12-month construction outlook on the NBN Co website. NBN Co also provide maps showing the communities in each state and territory where work will begin at new locations, and the roll-out of the network that’s currently underway.