Disability Products and Services

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To help find a specific solution for your telecommunications needs, product and services information has been organised into the following categories:

Hearing

Hearing Loss

If you have a hearing impairment that means you are unable to easily use a standard telephone handset, Telstra supplies a variety of products specifically designed to assist you.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Difficulty hearing incoming ring	Standard Rental Phone Big Button/Multi-Purpose Phone General Purpose Alarm	Cordless Phone Mobile Phone Answering Machine MessageBank® Fax Machine Calling Number Display (CND) Rental Phone Call Return Extension Ringer Telstra Smart Payphone
Difficulty hearing incoming speech	Standard Rental Phone Big Button/Multi-Purpose Phone	Cordless Phone

Deaf

If you are deaf, there are specific products available that may help you to access the standard telephone service.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Cannot hear incoming ring	Visual Alert	Fax Machine
Cannot hear incoming speech	Teletypewriter (TTY) Computer Modems	Fax Machine Duet® - Phone & Fax Multiple Number Mobile Phone Short Message Service (SMS) Vibrate alert Memo service Online SMS/MMS (MyInbox) QWERTY keypad BigPond® Smart Ring TTY Payphones

People with a Cochlear Implant

If you have a Cochlear Implant you can apply for a Cochlear Implant Telephone Adaptor through Telstra's Disability Equipment Program.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Difficulty hearing incoming speech	Cochlear Implant Telephone Adaptor	Fax Machine Duet® - Phone & Fax Multiple Number Mobile Phone Short Message Service (SMS) BigPond® Smart Ring

Speech

Speech Impairment

If you have a speech or communication impairment, Telstra may be able to offer you some solutions to help you use the phone.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Outgoing speech too quiet to be heard	Big Button/Multi-Purpose Phone
Little or no speech	Teletypewriter (TTY) Computer Modems	MessageBank® BigPond® Answering Machine Fax Machine Duet® - Phone & Fax Multiple Number Mobile Phone Short Message Service (SMS) MessageBank® Online SMS/MMS (MyInbox) Smart Ring TTY Payphones Directories
Communication impairment		3-Way Chat

Vision

Vision Impairment

If you are blind or have a vision impairment, Telstra may be able to help you access the phone.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Vision Impairment: difficulty seeing numbers to dial	Big Button/Multi-Purpose Phone Standard Rental Phone EasyRead Stickers EasyRead Memory Store Sheet	Abbreviated Dialling Call Back Big Print Bill Directory Assistance Helpline 1234 Smart Payphones
Blind: unable to see numbers to dial	Standard Rental Phone	Delayed Hotline Braille Bill Directory Assistance Helpline Online Bill 1234 Smart Payphones
Deaf-blind: unable to hear incoming ring or speech and unable to see numbers to dial	Braille TTY Large Visual Display TTY	Braille Bill Big Print Bill Online Bill

Mobility & Dexterity

Mobility & Dexterity Impairment

If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, Telstra may be able to assist you.

Disability	Disability Equipment Program Products	Other ways to help you stay in touch
Unable to hold handset	Big Button/Multi-Purpose phone
Impaired dexterity - difficulty dialling number	Standard Rental Phone Big Button/Multi-Purpose phone	Abbreviated Dialling Delayed Hotline Directory Assistance Helpline Call Connect Fee Exemption 1234 Mobile Phone Predictive text Voice activation Speaker phone Personal handsfree kit
Impaired mobility - difficulty getting to the telephone	Cordless phone	Mobile Phone Answering Machine MessageBank® Call Return Call Back Smart Ring Calling Number Display (CND)

Search About Telstra

Priority Assistance

Prioritised fault repair and connection for customers whose lives would be at risk without their phone.

Apply for Equipment

Contact Telstra's Disability Enquiry Hotline to apply for equipment.

TTY Payphones

Find the Teletypewriter (TTY) Payphone closest to you.

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