The challenges and commitments for Telstra on disability issues are included within our Disability Action Plans. You can review our current plan as well as past Action Plans and Review Reports.
You can also review information on Telstra's key achievements over the past 20+ years for people with a disability.
Disability Action Plan
Telstra is proud to be a corporate leader in serving customers with a disability and addressing accessibility issues.
As Australia's leading telecommunications provider, Telstra is uniquely positioned to provide great service to our customers with a disability. We can also contribute positively to the lives of people with a disability and their carers through community investment and partnerships, and we can be a great place for people with a disability to work.
In 1996 Telstra formalised commitments to ensure Australians with disability have access to communications, including to the latest technological advances, by becoming one of the first major Australian corporations to lodge a Disability Action Plan with the Australian Human Rights Commission.
Our objectives for our fifth Disability Action Plan 2010-12 were:
- For our customers - to provide affordable, innovative and accessible products and services which improve the quality of life for Telstra customers with a disability and their carers.
- For our communities - to support and create opportunities for people with a disability and their carers to participate within our community, particularly through the use of our information, communication and technology capabilities.
- For our people - to improve Telstra’s attraction, recruitment, engagement and retention of people with a disability and their carers.
An independent review of our fifth Plan conducted in March 2013 endorsed Telstra’s approach to providing services to customers with disability and for our disability programs generally.
The comprehensive review - which involved interviews with key staff, an examination of electronic and hard copy documentation and an interrogation of material provided by Telstra - found that of the 80 Telstra DAP actions: 75 (94%) were either Completed or Ongoing; three were In Progress; and, two had yet to be actioned.
The review report said that Telstra understood the enabling power of technology and was a strong advocate for ensuring developments such as the National Broadband Network provide real benefits to people with a disability. The report also indicated that Telstra had taken a number of significant steps to improve the lives of people with a disability in the broader community including work to advance the National Disability Insurance Scheme (NDIS) and support for the Every Australian Counts Campaign.
Telstra will launch its Sixth Disability Action Plan later in 2013.
- Telstra's Fifth Disability Action Plan Review report 2010-2012 (PDF 254kB)
- Telstra's Fifth Disability Action Plan Review report 2010-2012 (DOC 169kB)
- Telstra's Fifth Disability Action Plan 2010-2012 (PDF 238kB)
- Telstra's Fifth Disability Action Plan 2010-2012 (DOC 441kB)
You can also view past Disability Action Plans and Review Reports.
Telstra has been a leader for many years in addressing disability issues and in ensuring our products, services and information are accessible to customers.
Ensuring people with a disability have access to the standard telephone service and new telecommunication innovations are ongoing challenges. The historical timeline below tracks Telstra's major achievements from the introduction of disability equipment in 1981 to the present.